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    IT System and Support Analyst - London, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) London, United Kingdom

    1 week ago

    Default job background
    Description
    My client is one of the largest housing associations in London.

    For Application(s) that fall under your ownership, manage the day-to-day relationship with the business owner and software supplier's technical support.

    Pro-actively monitoring and managing Service Desk ticket queues for the Team, ensuring that SLAs are adhered to.
    Lead on IT projects relating to application upgrades within your remit.
    Participating in corporate projects to support the management and delivery of ICT workstreams.
    Support the transition of bespoke developments and commercial software applications into operational support, ensuring that the Software Support
    You will be mapping key data sets and existing properties and documentations
    Supporting finance system improvement and creating it on TCRM and how it needs to work in the background to the NEC Housing systems

    The successful candidate must have experience using, SQL, carrying out requirements gathering, data analysis and have excellent communication skills.

    Design and implement enhancements to managed applications, supporting the Software Support team in delivering stable solutions.
    Align with industry best practices like ISO, ITIL, or SDI standards as directed by Management.
    Manage one or more critical business applications, including upgrades, testing, and collaboration with service managers, users, and suppliers.

    Provide guidance to staff on application support matters, including testing procedures and training requirements for upgrades or new systems.

    Address data security, technical, and reputational risks, updating risk registers as needed.
    Identify and address application faults, escalating issues to software vendor technical support for root cause analysis.
    Own, manage, and plan the administration, configuration, and scripting of business-critical processes, mitigating risks in advance.
    Maintain and revise the standard and specialist document set for the IT Department.
    Contribute to the formation of the IT Service Plan and operational service plans.
    Attend vendor user group meetings to represent and promote interests, potentially involving travel within the UK.
    Proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs and scheduling.

    An understanding of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, active directory services, and generic applications etc.) used within a corporate IT environment.

    Experience of working as a technical lead on projects.
    Experience of writing technical documentation.
    Expertise in MS Dynamics CRM
    Expertise in requirements analysis and solution design. Expertise in PL SQL
    Experience of ITIL Incident and Change management processes would be an advantage (Desirable).

    Hybrid working is offered for this role
    Strong SQL skills
    Good project experience, working AGILE
    Testing (UAT) and implementing changes, ETL, Runbooks
    Data migration
    Document writing (technical)
    Taking Lead on projects
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