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    IT Service Service Desk Support Technician - London, United Kingdom - Marex Spectron

    Marex Spectron
    Marex Spectron London, United Kingdom

    Found in: Jooble UK O C2 - 13 hours ago

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    Description

    Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

    The Group provides comprehensive breadth and depth of coverage across four core services: The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

    Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

    Working as a part of the Global Service Desk team, you will be expected to provide general IT support to the user community at our London HQ.

    Accurate logging of all Incidents, Service requests and Changes in the Service Desk system (JIRA)

    • Management and timely resolution of Service Desk tickets
    • Support of Standard Microsoft Technologies
    • Writing documentation and maintaining knowledge of new technologies and how they can help the company
    • Endeavour to align working practices to ITIL framework where appropriate
    • The role is fully office based and you will be asked to provide support as per shift pattern (core hours of 6:30am to 7pm). Additionally, out of hours support to users as per an on-call rota may be required as well as weekend work.

    In addition to the above, all members of the team are expected to contribute to departmental projects and this can include weekend work and may involve working earlier or later shifts to assist our global business.

    Previous experience of working in the banking/finance industry is an ideally but not an essential, we are interested in people from other sectors.

    Proficiency in English is required
    Standard Microsoft Technologies

    • Microsoft Windows Server Systems (2008/2012/2016)
    • Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
    • Microsoft Exchange
    • Supporting Windows OS and desktop hardware and software
    • ITIL v3, Microsoft MCSE, Citrix, Cisco.
    • Flexible
    • Effective written and oral communication skills, with the ability to present ideas in user-friendly language

    If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

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