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    Service Desk/ Support Analyst - Grantham, United Kingdom - Redimeer

    Redimeer
    Redimeer Grantham, United Kingdom

    1 day ago

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    Description

    We are looking to hire a Service Desk/ Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation.

    As a Service Desk/Support Analyst, you will act as the first point of contact for IT-related queries from our client.

    About You

    To join us, you will need the following:

    • Previous experience providing IT support.
    • Exemplary customer service and problem-solving skills
    • Experience in administering and supporting the latest Microsoft technologies.
    • Troubleshooting skills with Microsoft Office issues (2003 and onwards)
    • The ability to help and support all versions of Windows desktops.
    • Knowledge of Active Directory, M365, Azure AD
    • Knowledge of ITIL

    Specifically, you will:

    • Provide efficient and effective customer service to end-users and other stakeholders.
    • Act as the first point of contact for technical service requests.
    • Log and maintain chronological details throughout a service ticket lifecycle.
    • Provide 1st line diagnosis and resolution.
    • Respond appropriately to more complex problems through escalation.
    • Prioritise and manage your workload to ensure client SLAs are met.

    Benefits:

    • Hybrid work options
    • Annual leave plus bank holidays
    • Paid days to be used for medical appointments or other health related issues
    • Pension plan and life insurance
    • Training and development opportunities
    • Employee wellness program and perks
    • Friendly and supportive team culture
    • On-site parking
    • Work from home

    Job Type: Permanent

    Pay: up to £30k per annum

    Schedule: Monday to Friday on Site

    Experience:

    • Technical support: 3 years (preferred)
    • Azure AD: 2 years (preferred)
    • Microsoft Office 365: 2 years (preferred)
    • Active Directory: 2 years (preferred)

    Work Location: Grantham


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