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Customer Experience Advisor
1 day ago
The Hyde Group London, United Kingdom**Customer Experience Advisor** · **Up to £25,520** · **Lewisham** · Hyde is looking to recruit a Customer Experience Advisor. · Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage ...
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Customer Experience Advisor
3 days ago
Atalian Servest London, United Kingdom**Job Reference: TS/RM/21-12/776/1** · **Job Title: Customer Experience Advisor** · **Location: Office Based** · **Location: London - **_Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday,Tuesday,Wedn ...
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Customer Experience Advisor
1 day ago
Quadient London, United Kingdom**Typical Business Title(s)**: Customer Relations Representative, Customer Service Representative, Customer Support, Dispatch, Coordinateur, Customer Experience Advisor-Installation Support, Customer Relations Rep-PP; Service Project Mgr., Service Admin. and Business Intelligence ...
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Customer Experience Advisor
9 hours ago
Atalian Servest London, United Kingdom**Reference: TS/RM/18-08/554/4/FR1** · **Job Title: Customer Service Advisor** · **Salary: Competitive** · **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00, 10:30 - 19: hours per week** · **Location: London** · **Business Ove ...
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Customer Experience Advisor
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Optivo Croydon, United Kingdom**The role** · Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer time · We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with: · - G ...
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Customer Experience Advisor
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OP Staines-upon-Thames, United Kingdom**Customer Experience Advisor (Hybrid)** · Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the ...
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Customer Experience Advisor
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Bucks and Berks Recruitment Marlow, United KingdomOur client, a growing organisation in the electric vehicle industry based in Marlow, is looking for a Customer Experience Advisor to join their team. · The purpose of this role is to delivery industry leading customer experience and advice for their customers. The role will balan ...
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Customer Experience Advisor
2 days ago
Platinum Resourcing Marlow, United KingdomOur client, a growing, successful and innovative company committed to lowering carbon emissions, is seeking a Customer Experience Advisor to join their team. · Our client truly are leaders in their market and experiencing a period of growth. · The purpose of this role is to deliv ...
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Customer Experience Advisor
12 hours ago
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Customer Experience Advisor
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Brand Experience Advisor
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DiverseJobsMatter England, United Kingdom Part timeWe champion historic places, helping people understand, value and care for them. · We have a fantastic opportunity for you to join us as our Guidance Delivery Adviser. You will develop your career opportunities and experience in areas such as project management, content creation ...
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Customer Experience Advisor
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Octavia London, United Kingdom OtherWe are currently seeking a Customer Experience Advisor to join our Customer Contact Team on a bank contract, supporting our wider Housing Management Team. We are looking for people to be part of the team which proactively manages all incoming customer contacts by telephone, email ...
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Digital Experience Advisor
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Pearson London, United KingdomSector Advisor - BTEC Level 4 Diploma Healthcare Science · The Sector Advisor (SA) will support the verification of the BTEC Level 4 Diploma in Healthcare Science. The SA will remotely sample learner work against the and confirm if the learner has met the standard for particular ...
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Student Experience Advisor
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Customer Experience Advisor
3 days ago
Grŵp Llandrillo Menai United KingdomPlease note: The information displayed on each job vacancy is received directly from the named employer. Whilst we (Grŵp Llandrillo Menai) make every effort to ensure they comply with equality and diversity guidelines, we are not responsible for any errors or omissions in the wo ...
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Brand Experience Advisor
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Be Applied Ltd United Kingdom Part timeEmployment Type Full time Fixed Term Contract Until March 2025 · Location Hybrid · United Kingdom(multiple locations) Cambridge · Portsmouth · Bristol · Swindon · Birmingham · Manchester · York · Newcastle National - We offer hybrid working where you will be based in the ...
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Senior Customer Experience Advisor
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Abbott Laboratories Maidenhead, United Kingdom**About Lingo** · Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers - such as glucose, ketones, and lactate - to help people make better decisions about their health and nutrition. Biowearable technology will digitiz ...
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Senior People Experience Advisor
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Sales Advisor NO EXPERIENCE REQUIRED
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Weis Markets United KingdomLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · Looking for a company that treats associates w ...
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Senior Customer Experience Advisor
1 week ago
Abbott Laboratories London, United Kingdom Full timeAbout Lingo Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, dec ...
Customer Experience Advisor - London, United Kingdom - Zs Associates
Description
As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.
We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more.
Our most valuable asset is our people.Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Digital Customer Experience - Content Strategy & Technology ConsultingZS's Digital Customer Experience Transformation Practice operates at the cutting edge of omnichannel transformation, from data optimization and advanced analytics to AI-led orchestration and automated deployment via enterprise technologies.
Content is one of the fastest growing areas of omnichannel investment and ZS has developed a range of solutions and services that are enabling clients both to unlock efficiencies within their content operating models and deliver significant business value through personalization of the customer experience.
We are growing our team of passionate and skilled content transformation specialists supporting some of the biggest pharma companies in the world to empower healthcare professionals through content-led experiences and, ultimately, improve patient outcomes.
Our team works at the cross-roads of marketing and technology and seeks to foster continuous innovation which benefits the individual's professional growth and client's organizations.
This team takes overall ownership of solution delivery, managing project and team operations, client stakeholder engagement and business development:Developing standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing across the Brand's content supply chain eco-system.
Leverage AI, technology and automation to ensure content is optimized for effectiveness and pharma sales and marketing channels (owned and paid).
Map out a content strategy and continuously evolve in line with the business goals and support the delivery of content.
Assess the digital maturity of an organization through stakeholder interviews, discovery and industry benchmarkingEvaluate content strategy and operations maturity levels and advise on process and technology-based improvements
Analyze performance and preference data from a variety of marketing tactics from a variety of channels and execution types, and translate it into valuable insights and recommendations
Establish tagging nomenclature for digital assets
Lead day-to-day delivery of projects including client engagement and communication, quality control of deliverables, team performance and management of timings / budget
Ensure seamless collaboration between client teams, offshore delivery teams and other stakeholders within the content ecosystem such as agencies
Proactively identify and recommend opportunities to innovate clients' content strategies, processes and technology platforms
Support senior leaders to define the vision for how ZS can leverage its suite of technology and AI-based content solutions to support clients in realizing these innovation opportunities, including implications from a people, process and platforms perspective
Take the lead on translating that vision into project proposals, including articulation of the solution, delivery approach, timings and pricing
5+ years of relevant consulting-industry experience working on medium-large scale technology, content operations solution delivery engagements;
~ Delivery role within content creation, co-creation, materials clearance across content supply chain specifically in Pharma industry
~ Have worked on or been a business user of Digital Marketing Platforms – Adobe Campaign, SFMC, DAM (Veeva, Opentext) and Enterprise Content Management platforms (e.g. Experience working with brand guidelines, content calendars, Brand Managers and Marketing Operations specialists and leading Agile Content Collaboration Teams (Brands, Digital, MLR, IT) and MLR processes
~ Working knowledge on digital tactics – Search, Banners, Social, IVA, CLM
~ Fluency in English.
Preference for candidates with an MBA.
Strong relationship building and maintaining skills, particularly across functional areas
Strong verbal and written communication, organization, analytic, planning and leadership skills
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.
Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working.A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.
The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19.
Proof of vaccination can be provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE.