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    Customer Services Advisor - Glasgow, United Kingdom - Kaplan International Languages

    Kaplan International Languages
    Kaplan International Languages Glasgow, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Customer Services Advisor

    Reference number: JR238799

    Location: Kaplan Living Glasgow

    Working pattern: Full-Time, 32 hours per week

    Contract Type: Permanent

    Number of roles: 1

    Salary: £23,400 Per annum

    We are looking for a Customer Services Advisor to join our team.

    As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, andany other duties as required by the Management team

    This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

    A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: http:///54sn2zf2

    What you'll bring to the role

  • Provide cheerful reception service to all students and visitors
  • Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
  • Embrace the 'more than just a room' philosophy of Kaplan Residences
  • Have a passion for customer care and a sensitivity to student's needs
  • Have experience in a customer-facing environment
  • Have experience working in an effective Health & Safety culture in line with legislation
  • Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems
  • Ability to offer flexibility in working hours
  • Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

    • Essential skills/ experience

  • Have experience in customer service, hospitality or student service provision, ideally accommodation
  • Be able to engage in team work
  • To be able to work on own initiative
  • Ability to prioritise workload and meet deadlines

    • What we do

    Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

    What we offer

    As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 36 days annual leave*
  • Big discounts on Kaplan courses for you and your family
  • 24/7 confidential helpline providing counselling and other support services
  • Company pension contributions
  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
  • Medicash Health Cash Plan

    • *

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