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Linlithgow

    Executive and Engagement Officer - Linlithgow, West Lothian, United Kingdom - RMK Talent Solutions - 0131 220 9041

    RMK Talent Solutions - 0131 220 9041
    RMK Talent Solutions - 0131 220 9041 Linlithgow, West Lothian, United Kingdom

    1 week ago

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    Description

    Position:

    Client Service Executive (hybrid)If you are passionate about exceptional client service and have an eye for detail, then we would like to hear from you.

    About Mi CrowMi Crow is a leading, innovative provider of 3-minute online training videos that cover a wide range of topics including Cyber Security Awareness, Mental Health at Work, How to Use Teams, How to Use Microsoft365 and much more.

    Exceptional customer service is at the heart of what we do and makes us an outstanding provider of services.

    Because many of our videos relate to cyber protection and IT skills, a large portion of our clients are IT Companies / IT Support Companies.

    Job RoleCommunicate with customers via email and phone to provide quotes, process payments, and general enquiries.360-degree client management to include CRM updating and maintaining client records.

    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Strong organisational skills and ability to prioritise tasks effectively.

    Excellent communication skills, both written and verbalAttention to detail and accuracy in data entry and record-keepingAbility to work independently and as part of a teamOrganised and able to manage multiple tasks simultaneouslyConfident to contact potential customers,present solutions and gain commitment.

    Experience of working in an office environment advantageous but not essential.

    What we offer in returnA salary ranging from £25,000 to £30,000 (depending on experience)33 days holidays per annum plus bonus holidays like a 'birthday bonus day'8 X Death In Service Private Medical CoverPrivate Dental CoverStrong, balanced, collaborative cultureWorking days are Monday to Friday 9am to 5pm.

    We operate a hybrid work environment.


    Job Types:
    Full-time, Permanent


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