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    Customer Success Manager - Bracknell, Berkshire, United Kingdom - Basistechnologies

    Basistechnologies
    Basistechnologies Bracknell, Berkshire, United Kingdom

    1 week ago

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    Description
    Basis Technologies is trusted by the world's best-performing organisations to unlock their full potential with SAP.

    Our industry-leading tools help businesses drive transformation with confidence, achieving the freedom to outpace competitors while safeguarding critical systems that maintain business continuity.

    We help the likes of P&G, Honda and Booking.

    Actionable insights help them understand the consequences of SAP change before execution, while automation enables continuous innovation by accelerating complex business processes in a controlled environment.

    This delivers all the benefits of changing at pace with none of the risk.

    As a profitable organisation with proven solutions, an enviable retention rate and a $25m 3 rd party growth investment, we are at an exciting point as we scale from 130+ global employees.

    We have the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale up organisation.

    At Basis Technologies, we are a global Team who collaborate across all levels, locations and departments, whilst individually having the knowledge and expertise , autonomy and accountability to drive successful outcomes.

    As a Customer Success Manager, you'll have the chance to collaborate with thrilling clients in the forefront of SAP technology.

    By forging strong connections, understanding their unique needs, and tailoring our offerings, you'll serve as a trusted advisor, guiding our customers towards success.

    If you were to join Basis Technologies in our Customer Success Manager position, you can expect to:
    ~ Dive deep into our customers' organizations, uncovering their goals and drivers, and align our cutting-edge products and services to meet their every need.

    ~ Accelerate product renewals and seize the opportunity to unlock hidden potential by identifying avenues for cross-selling and upselling our range of innovative packaged services.

    ~ Unleash co-marketing brilliance : Discover and harness co-marketing opportunities which showcase our success stories through compelling case studies, leaving audiences inspired and eager to embark on their own journey with us.

    To help you establish whether this role is for you, these are the key foundational characteristics you will need to be set up for success:
    ~ Proven experience within Customer Success, managing Enterprise level accounts

    ~ As this role will be managing clients based in Germany, professional working language skills in both English and German are required

    ~ You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success.

    ~ Strong presentation and pre-sales skills, enabling you to effectively showcase the value of our products and services.

    Previous experience within the SAP ecosystem is highly desirable, providing you with a solid understanding of customer needs in this industry.

    Organisational learning allows organisational team members to continue to advance their professional growth and development individually and as a team.

    That's why each employee has access to £1,000 Learning and Development Support per year.

    In an effort to support the mental health of our employees, we have certified Mental Health First Aiders who support our employees across the globe in developing skills to support positive wellbeing.

    We run a yearly initiative which gives employees from each location the opportunity to partake in a 2 day training course to become certified by Mental Health First Aid International.

    Competitive salary package and bonus
    ~ Company pension
    ~25 days holiday per year, plus Bank Holidays
    ~ Remote Hybrid working – 1 day a week in office
    ~ Mental Health First Aiders Programme
    ~
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