- Analytical Skills, Technical Support, and Troubleshooting
- Customer Support and Satisfaction
- Strong communication and interpersonal abilities
- Capability to perform effectively under pressure
- Effective problem-solving skills
- Experience in the telecommunications sector is advantageous
- Familiarity with VoIP technologies and protocols is a plus
- Salary Range: £28000 - £40000 based on expertise
- Complimentary home internet
- 25 Days of annual leave (Increases by one day each year with Voicehost) + Bank Holidays
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Technical Support Analyst - Norwich, United Kingdom - VoiceHost Limited
Description
Company Overview
VoiceHost Limited is the top provider of SIP and Hosted VoIP solutions for businesses in the UK. Our advanced platform offers a reliable and cost-effective option to Traditional Communications. Since our founding in 2006, we have focused on creating an intuitive and money-saving VoIP service that empowers customers to set up their own Hosted PBX with minimal external assistance. Throughout the years, we have broadened our product range and services, all while upholding our pledge to deliver functionality without significant initial expenses.
Job Description
This position entails being a full-time on-site Technical Support Analyst at VoiceHost Limited, situated in Norwich. The Technical Support Analyst will oversee providing technical assistance to customers, resolving issues, and ensuring customer contentment. Daily responsibilities include managing customer queries, diagnosing and fixing technical issues, and offering advice on product utilization and features. Additionally, the Technical Support Analyst will collaborate with the development team to pinpoint and communicate bugs or system problems.
Requirements
Perks