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    Senior Claims Advocate - London, United Kingdom - Ardonagh Advisory

    Ardonagh Advisory
    Ardonagh Advisory London, United Kingdom

    5 days ago

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    Description

    We are currently looking for an experienced Claims Advocate to come and join

    our North American Programmes team.

    Job Summary/ Overview

    Contributing to the achievement of Corporate objectives by assisting in the management of the claims function ensuring accurate and efficient broking and/or processing of claims received from notification to settlement, in line with specified terms and conditions

    Responsible for : Claims Advocates / Junior Claims Advocates

    Reports to : Claims Manager

    Principal duties and responsibilities

    Managing Resources

  • Assisting the Claims Manager in managing team resources and quality control of all team activities.
  • Delegating and supervising work to be undertaken by claims staff to ensure consistency of quality and service
  • Providing advice, support and guidance to other team members.
  • Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
  • Undertaking ongoing communication with claims colleagues, accounts and other Bishopsgate Divisions to ensure timely and accurate production of documentation and maintenance of systems and records
  • Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group

    • Relationship Management

  • Continuing to develop and maintain relationships with peers, senior management and colleagues both within own Division and across Ardonagh Group
  • Managing and developing relationships with underwriters, adjusters, attorneys, clients, and industry peers
  • Actively participating in regular team discussions/updates

    • Business Operations

  • Overseeing and completing production of new claims files and ensuring they are completed in line with defined standards
  • Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
  • Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
  • Providing Underwriters with an informed précis of claim
  • Answering complex questions from Underwriters quickly and accurately
  • Negotiating with underwriters, attorneys and clients on complex claims
  • Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
  • Reviewing and assessing Underwriters comments and making informed decisions
  • Overseeing the receiving of settlements within agreed timescale
  • Expanding knowledge of policies and their implications.
  • Reconciling funds and accounts, investigating any discrepancies that arise
  • Producing accurate and quality correspondence, filtering information to ensure relevance to receiver
  • Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications
  • Supervising and checking work produced by team members and providing feedback where appropriate
  • Attending client meetings as appropriate
  • Timely and efficient problem resolution using broad experience gained and escalating contentious issues/complex claims to Claims Manager or Head of Division as appropriate
  • Ensuring the team's compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
  • Undertaking general office administrative duties as and when required
  • Using market knowledge to justify loss reserves set by Third Parties on certain claims.

    • Market Environment

  • Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
  • Recording Continuous Professional Development (CPD)

    • ·Understanding and being sensitive to current market dynamics

    MAIN job requirements (education and experience necessary to fulfil job)

    Education

    Good GCSE's or A Levels including Maths & English - required

    Working towards DIP / ACII – desired

    Experience

    Proven and practical experience of applying competencies at the levels detailed below Required

    Required Competencies

    Technical Competence

  • Knowledge and understanding of the general insurance market and principles relating to casualty, PI and property classes of business
  • Understanding of London market structure, practices, processes and procedures including systems and relevant documentation
  • Knowledge and understanding of London market claims practices, processes and procedures including systems and relevant documentation
  • Knowledge and understanding of North American PI claims business
  • Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

    • Core Competencies

    ·Working in a team environment

  • Client focus and relationships
  • Communication
  • Driving for results
  • Business awareness

    • Managerial Competencies

  • Values based leadership
  • Relationships and networks
  • Strategic perspective
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