Jobs

    Repairs Customer Service Advisor - Crawley, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions Crawley, United Kingdom

    1 week ago

    Default job background
    Temporary, Full time
    Description

    Job Title:
    Repairs Call Handler


    Location of the job:
    Crawley, RH10

    Contract type:
    Temp maternity cover
    Weekly hours: 42.5 hours per week


    Working hours:
    Monday-Friday


    Start date:

    ASAP
    Job Purpose

    The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

    You'll need to be confident using own initiative and have the ability to update systems and follow processes.

    Responsibilities

    Act as the first point of contact for customers and colleagues, successfully handling a
    wide range of queries (including accurately diagnosing, scheduling and logging
    repairs) right first time only escalating to specialist teams and contractors when
    required.
    Offer a speedy, consistent and professional customer experience across a range of
    channels (voice calls, live chats, emails, customer portal, mobile app, CRM,
    telephony systems, repairs systems, knowledge base, Orchard & Outlook).
    Quickly and accurately record and update all customer contacts and requests for
    services, repairs, bookings and appointments using all relevant in-house systems.
    Contribute in achieving contact centre targets for grade of service, abandoned calls,
    right first time, customer portal/app sign ups and overall customer satisfaction,
    following agreed policies and procedures.
    Person Specification

    Strong scheduling experience
    Experience working in the social housing and/or repairs sectors

    Excellent customer service skillsIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

    If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to
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