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    Head of Operational IT - London, United Kingdom - Allen Lane

    Allen Lane
    Allen Lane London, United Kingdom

    1 week ago

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    Description
    Head of Operational IT

    Salary:
    up to £80,000 per annum (+ car allowance and private medical health cover)

    Location:
    Home / Hybrid (UK based)


    Allen Lane is supporting a leading UK business service provider in their search for a permanent Head of Operational IT.


    This is a senior role and will require an experienced IT professional that can demonstrate delivery of first class IT Operations to internal and external stakeholders, leading technically diverse teams, supporting Bid opportunities, setting an IT strategy, and managing a P&L.


    As Head of Operational IT, you are able to operate remotely, but expected to attend monthly client meetings in the Burnley/Pendle area, as well as travel to other UK sites as required by the business.


    In this role, you will:
    Lead a team of four direct reports.

    Give support and care in terms of both practical advice and action in areas where competence, knowledge and experience are needed.

    Deliver effective client IT Operations Management within the organisation, ensuring ITIL best practices are implemented and followed.

    Act as Senior supplier for client projects, developing a strong understanding of the projects impact and ensuring service impact is minimised and agreed with stakeholders.

    Direct internal and client service review meetings covering performance, service improvements, quality, and processes.

    Deliver and agree appropriate IT deliverables across the organisation and with clients, ensuring delivery of client contractual and service plan commitments.

    Direct operational IT delivery managers to achieve the agreed outcomes.
    Define and drive the implementation of pro-active, robust, and appropriate monitoring of OLAs, KPIs, SLAs.
    Report to the Executive IT Director any Operational IT performance or service issues and risks.
    Own the IT Operations service BCP and DR plans.
    Deliver the Finance budget for the service including 3-year plans and monthly reporting.
    Own and ensure development, maintenance and adherence to IT and Corporate policies.
    Ensure IT Roadmaps are maintained and communicated effectively.

    Essential skills - applicants must demonstrate this within their CV/application :
    Excellent knowledge of Service Management Delivery - ITIL.
    Career experience in the IT industry, with at least 5 years in an IT operations senior role.
    Broad and up to date knowledge of the IT landscape across both infrastructure and application delivery.
    Excellent stakeholder and relationship management skills.
    Supplier management experience.
    Excellent presentation skills to senior internal and external organisation leaders.
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