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Brighton

    Office Manager - Brighton, East Sussex, United Kingdom - Right at Home

    Right at Home
    Right at Home Brighton, East Sussex, United Kingdom

    Found in: Jooble UK O C2 - 21 hours ago

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    Description
    To manage the administration function of a Right at Home Office.

    This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance.

    In addition to Office Administration tasks, this role will manage inside sales enquiries and develop relationships with clients and their families.

    Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.


    • Schedules services using VisualCare, recovers information on clients and carers for input into the system.
    • Provides client and family education on the nature of services that are available and the effect and benefit of the care plan.
    • Arranges initial client appointments for the Care Management staff.
    • Implementing and maintaining all relevant operating systems including VisualCare, VisualCare CRM, policies & procedures & service conditions for carers, nurses & other care professionals
    • Implementing and maintaining computer systems and office equipment
    • Implementing and maintaining telephone and communications systems
    • Organisation of the office layout and arrangements including equipment, stationary, cleaning, catering, staff amenities
    • Ensuring that client enquiries are handled in a professional and effective manner so as to support the care management team with selling services to families.
    • Assisting with managing the recruitment and orientation of the Care Team
    • Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
    • Enter inside sales enquiries into the CRM system in VisualCare.
    • Assisting management with business development opportunities across a range of referral sources.
    • Ensure all documentation is accurately and comprehensively completed 'as you go' in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
    • Maintain contemporaneous records and documentation in accordance with quality standards frameworks and organisational policies and procedures.
    • Participate and contribute to the planning processes, policy and procedure development relating to area of responsibility.
    • Promote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by:
    • Promoting and committing to a continuous journey of personal growth of all staff and clients (Life Long Learning) (Improve the quality of life for those we serve).
    • Undertake projects as requested (Yes, we can)
    Updates knowledge and skills by pursuing continuing professional development.

    • Analytical and report writing skills
    • Computer literacy
    Appropriate qualifications and experience as an office manager

    • Driver's License and comprehensively insured dependable private vehicle
    • Demonstrated ability to communicate effectively with Clients/ significant others and members of the Care Team.
    ·
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