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    Technical Author - United Kingdom - Moody's Corporation

    Moody's Corporation
    Moody's Corporation United Kingdom

    1 week ago

    Default job background
    Description
    3 days ago Be among the first 25 applicants

    Improve our developer documentation by listening to, analyzing, and documenting development best practice, ensuring that our API documentation is up-to-date and accessible to our developer audience.

    Write customer-facing documentation for our online help site ( documenting new concepts, features, and improving legacy content.

    Partner with UX designers to enhance our product; ensuring the copy you write for our UI is clear and our language is consistent.

    Work closely with stakeholders across the business, including the Product, Design, Engineering, Support, and Success teams to understand what content is required, gather feedback, and gain approval.

    Follow, contribute to, and promote our editorial styles, ensuring Passfort's voice and tone speaks to our users in a confident, clear, and friendly way.

    Participate in content and design reviews, lending your feedback and voice to continuous improvements.
    Collaborate and align with team members on strategic initiatives to iterate and improve our content ecosystem.
    Work independently with minimal supervision in a fast-paced environment with continuous deployment.
    Qualifications

    Candidates should have an understanding of REST architecture, protocols, status codes, authentication, JSON Schema, OpenAPI and other related concepts used by our developers.

    Ability to interpret code written in Python, TypeScript, or Rust is highly desirable.
    Experience with HTML and CSS.
    Experience with XML-based authoring tools such as Paligo or MadCap Flare is required.
    Knowledge and experience of information typing methodologies, such as Diataxis or DITA.
    Experience with in-app help tools such as WalkMe or Pendo.

    An understanding of the principles of good user experiences and how UX writing fits into this; you'll care about accessibility, consistency, localization, and intuitive UIs.

    Desired, but not required, is experience writing technical content for a SaaS or Fintech audience.
    Company Benefits
    ~ Pension 3-6% EE / 6-12% ER
    ~ PMI
    ~25 days holiday plus 2 company days to be taken in Dec
    ~ Plus other smaller benefits that will be outlined at offer

    Interview Process
    First stage with Talent
    Technical stages * 2
    Final interview to meet the team
    Seniority level
    ~ Seniority level Mid-Senior level

    Employment type
    ~ Employment type Full-time

    Job function
    ~ Job function Information Technology and Writing/Editing

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