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    Claims Advocate - London, United Kingdom - Ardonagh Advisory

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    Description

    We are currently looking for an experienced Claims advocate to support our Dubai office in effectively managing and settling claims in order to deliver a quality advocacy claims service to clients.

    This is an excellent opportunity for someone to expand their knowledge and build on existing advocacy skills in the Middle East. The role will also include some exciting travel opportunities.

    Key Responsibilities:

  • Managing own workload, and time, in order to maximise efficiency.
  • Ensuring that deadlines and targets are met.
  • Dealing with a claim notification by identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house and external computerised claims records.
  • Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
  • Monitoring insurers' agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
  • Ensuring relevant insurer's instructions are notified to Client/expert and vice versa.
  • Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
  • Building effective liaison with placing colleagues in the Dubai office, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
  • Building effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
  • Qualifications & Experience:

  • Good GCSE/A level grades or relevant degree.
  • Proficient in Word, Excel and PowerPoint
  • Strong numeracy skills
  • Good general knowledge of Property/Machinery Breakdown/Bi and Marine classes
  • Experience of handling claims in the MENA region
  • Strong communication skills and strategic thinker
  • Ability to work both independently and as part of a team
  • A positive, enthusiastic and confident disposition
  • Ability to prioritise and proactively meet deadlines
  • Customer focused and keen to provide the highest quality of service delivery
  • Person Specification:

    The right candidate will be a driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct. The candidate will be expected to behave in a way that upholds and promotes the good name and reputation of Price Forbes and treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.

    You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues.

    Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.


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