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    Customer Service Representative - Chester, Cheshire, United Kingdom - Undisclosed

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    Part time
    Description
    Customer Service Associate (Dutch Speaking)

    Chester/ Hybrid6 Month Contract£15 per hour, 35 hours per weekJOB RESPONSIBILITIESpolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices and enter them in SAP system after performing validations on order following defined business rulescustomers in case of quality issues related to product, recalls, or put on hold situationsbackorders and returns for customers:

    entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logsall open orders until completion and address exceptionsorder and delivery documentsand answer customer contacts through phone, e-mail and fax and record in call tracking toolinquiries to related departments (within Capability Centre or in markets)customer routine complaints and disputes; resolve disputes; route disputes to the proper channelsroot causes and inform customers of outcomesand resolve internal ad-hoc inquiriesto BFS in-markets teams to understand order requirements for new product launches and special orders (e.g.

    clinical trials, free goods)internal and external audits


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