- Identify opportunities to resolve client impacting problems across Operations through collecting data, performing analysis, and shaping recommendations based on insights and trends.
- Collaborate with cross-functional teams across Worldpay to identify areas for process improvement, assist in business process redesign to support broader operational change.
- Support and own transformation project delivery, including: project scoping, business case design, managing stakeholders, co-ordination of delivery, benefit realisation and change management.
- Deliver overall CX improvement for the Enterprise clients, through optimising efficiency, and enhancing business processes and intelligence.
- Assist with preparation, review and presentation of communications.
- Work closely with partner functions and Operations leadership teams to influence and align key business decisions, handle inquiries, develop action plans, and align key business decisions with the segment's vision and strategy,
- Support other related duties by leveraging problem-solving and communication skills, as needed.
- Relevant bachelor's degree is required, post-graduate or MBA will be beneficial.
- Flexibility and ability to work in ambiguous situations.
- Strong analytical and problem-solving skills, with expertise in shaping analysis into clear requirements and recommendations.
- Excellent communication and presentation skills, with experience delivering analysis and recommendations to various stakeholders in the organisation, e.g., executive, management, individual contributors, non-technical users.
- Ability to lead by example and translate the business priorities and objectives into actions.
- Ability to develop effective relationships internally at a variety of levels and work closely with a range of departments.
- Opportunities to develop and progress your career with PE-backed company.
- Competitive salary and benefits.
- Hybrid working environment.
- Inclusive and diverse team atmosphere.
- Professional and personal development.
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Business Process Analyst - Gateshead, United Kingdom - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Business AdministrationTravel Percentage :
15 - 25%The world of finance moves fast. At Worldpay, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you Worldpay?
About the team
As a Business Process Analyst II in Worldpay's Enterprise Operations Customer Experience Strategy and Planning Team, you will play a crucial role in driving transformation and strategic CX focused initiatives. Working in a small team, with a broad range of stakeholders, there will be autonomy and flexibility as the team works to enable Worldpay's Operations teams to execute on strategic objectives.
About the role
Excellent opportunity for an experienced Business Process Analyst to work directly with Operations leadership to drive transformation and operational excellence. The role will be focused primarily on identifying and executing initiatives to improve our Enterprise Customer Experience. This presents an exciting opportunity to assist shaping the direction and to provide high level support to achieve strategic priorities.
What you will be doing
What you will need
What we offer you
At Worldpay, we are as committed to growing our employees' careers as our own business.
#LI-BH1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Business Process Analyst professionals in Gateshead
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