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    AV Field Technician - London, United Kingdom - The Flash Pack

    The Flash Pack
    The Flash Pack London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    About Us:

    The Flash Pack is a leading technical production partner specialising in immersive content experiences and permanent installations. Collaborating with world-renowned creative agencies and brands like Google, Dyson, and Burberry, we are known for our innovative approach and expertise in amplifying digital footprints for live events and physical spaces on social media platforms.

    The Role:

    As an AV Technician at The Flash Pack, you'll be integral to delivering a diverse range of live event activations and installations, from photobooths at live events to cutting-edge bullet time sequences for Redbull.

    Successful candidates will have a love for all things technical, be happy to work on varied and exciting but often high pressure projects. You will have a natural attitude for troubleshooting technical issues and problem solving with a focus on AV and network configuration / troubleshooting.

    You will be willing to travel within the UK, and occasionally in Europe, and the US. We work in live events so you will need to work outside of standard office hours as needed.

    You will have a positive, 'can-do' attitude to foster a positive team environment.

    Reporting to the Senior Technician, your responsibilities will include:

    • Delivery and installation of photo, video, and AV equipment, including TFP product suite - flashbooth, retro booths, bullet time rigs and photogrammetry rigs.
    • Manage pre-event equipment configuration and testing.
    • Manage packing, loading and delivery / shipment of kit.
    • On-site troubleshooting of computers, printers, monitors, and networking issues at both permanent installations and live events.
    • Conduct ongoing maintenance of TFP permanent installations and product suite, monitoring remotely or on-site, ensuring smooth operation.
    • Log faults and errors during site visits and provide regular updates to relevant teams and management.
    • Maintain an organised TFP Tech lab and equipment store.
    • Installing complex electronic / AV systems
    • Understanding and managing power requirements for various installations
    • Ensuring compliance with safety standards.
    • Train non-technical staff on TFP equipment.
    • You will be customer facing and able to communicate in a friendly and non-technical manner with relevant individuals where necessary.
    • You will communicate with colleagues and partner tech teams being clear about requirements and specifications.
    • Assist senior technicians in researching new technologies and contribute to the preparation of technical briefs.

    Essential Skills / Requirements:

    • 3+ years experience in relevant industry.
    • A valid UK driver's license due to frequent travel across the UK and periodically to Europe.
    • Strong competency in both Windows and MacOS environments to support diverse technical requirements and client setups.
    • Demonstrable skills in network configuration and troubleshooting, including both LAN and wireless systems.
    • Comprehensive knowledge of electrical systems relevant to AV setups.
    • A good working knowledge of power distribution
    • A basic understanding of electrical circuitry, circuit protection mechanisms and a knowledge of the fundamentals of electrical safety.

    Bonus Skills:

    • Experience with microcontrollers, embedded systems, and programmable logic controllers (PLCs).
    • Capable of performing delicate soldering tasks on a variety of electronic components and circuit boards.
    • Able to develop and troubleshoot circuits and software for custom control solutions in AV installations.
    • Experience in photography, filmmaking, or lighting design, particularly in a live event or installation setting.

    Package:

    • Competitive Salary dependent on experience.
    • Holiday: 25 days, plus an additional day for each year in service.
    • Pension Plan: Employee's contribution 5% with tax benefits; employer contribution 3%.
    • Healthcare Cash Plan: Cashback on everyday healthcare expenses, up to an annual limit of £640.
    • Employee Assistance Program: Confidential helpline and counseling support for wellbeing.
    • 24-Hour GP Service and Personal Accident Insurance cover up to £20k.
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