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Risk Officer - Sittingbourne, Kent, United Kingdom - Service Care Solutions Ltd
Description
TemporaryFull Time - Hybrid/Remote
We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months.
The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework.
This role offers remote working with 1-2 days a week in office or conducting visits where necessary.Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience working with CRM and/or React are desirable
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Where legal action is required, progress cases in accordance with legislation. Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to bethany.