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Customer Service - Manchester, United Kingdom - NatWest Group
Description
Customer Service - Senior Personal BankerShare this job to Facebook. Share this job to X/Twitter. Join us as a Customer Service - Senior Personal Banker in Manchester
You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.
With an emphasis on the delivery of our popular and insightful Financial Health Check you'll make sure they're fully informed when it comes to the products and services we offer.
Meeting and supporting customers via video banking from home or face to face in a branchConducting Financial Health Checks and reviewing customer accounts
Identifying products and services that are right for our customers, helping them to make the most of their money and savings
Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
Completing outbound care calls to customers to grow and maintain the relationship We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfactionThe ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
Excellent communication and interpersonal skills with a genuine interest building relationships
Excellent planning and organisational skills
We're here for our customers when it's most convenient for them so you'll need to be flexible
Full time – 35hrs
Permanent
You'll have options to enable a suitable balance of working from home and in the branch,we will need you to be branch based at times so you can connect and learn with colleagues.
Working from home kit can be providedTypically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities.
When you're ready and have mastered your current role, we'll help take your career to the next level.You'll join on a competitive salary of £25,501 and in addition you'll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.If you're not quite ready to put forward an application, or this isn't quite the right fit for you, why not join our Talent Community?
