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    2nd Line Support Support - London, United Kingdom - Rethink

    Rethink
    Rethink London, United Kingdom

    3 days ago

    Default job background
    Description

    JOB TITLE:
    2nd

    Line Support Engineer Industry:
    Sporting Client


    JOB FUNCTION:
    Support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring efficient systems performance.

    The jobholder will also solve problem areas in a timely and accurate fashion, and provide end user training and assistance where required.


    LOCATION:
    Stamford Bridge


    CONTRACT:
    Full time until the 5th of July


    MAIN RESPONSIBILITIES:

    • Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues.
    • Be a proficient user in all aspects within Servicedesk software (Sunrise) including IT asset register (ensure all equipment is tagged).
    • Have good knowledge of and be practiced in the use of Cat5/Cat6 cabling and patching and understand the IP network structure.
    • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products as well as main server hardware and software.
    • Configure, test and maintain the company telephone systems including installation of handsets as well as mobile handsets, ensuring you have a good understanding of all devices within the fleet.
    • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically checking workstation performance.
    • Conduct research on computer hardware and software products in support ofprocurement and development efforts. Create, publish and maintain on company Sharepoint system, technicalspecifications and/procedural information documents as and when required.
    • Support development and implementation of new computer projects and newhardware/software installations.
    •
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