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    Clerical Officer-administration - Sheffield, United Kingdom - Sheffield Children's

    Sheffield Children's
    Sheffield Children's Sheffield, United Kingdom

    2 weeks ago

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    Description
    Sheffield Children's NHS Foundation Trust
    1 exciting opportunities has arisen to join our friendly Outpatient Ryegate Admin Team on a 12 month fixed term position at Sheffield Children's NHS Foundation Trust
    You will share the Trust values and be committed to equality, diversity and inclusion.
    You will share the Trust values and be committed to equality, diversity and inclusion.

    To contribute to the provision of a professional clerical/administration service to Outpatient clinics and all its users including patients, relatives and colleagues.

    Ensure booking of appointments are in line with the Trust's out-patient waiting times standards and the Trust's Patient Access Policy.

    Produce work of the quality and quantity as required ensuring expected Trust and departmental standards, key performance indicators and deadlines are met.

    Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

    We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people.

    "
    Outstanding patient care
    Leader in children's health

    generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

    We are committed to supporting colleagues from different heritages and lifestyles while at work.

    This is supported through the offer we have in place for flexible working and the three equality network groups we have in place.

    Colleagues are encouraged to join these groups and request flexible working.
    Receive and respond to telephone calls received via the Outpatient Appointment Line.
    Respond to email enquiries from a variety of sources including Patient Hub appointment rebooking.
    Booking of appointments including filling of vacant slots to maximise utilisation of clinic capacity.
    OP Hub/Staff Base Reception Duties all locations

    Greet visitors face-to-face and respond to requests for basic information as they present at the reception desk and assist accordingly in relation to directions and/or instructions specific to their request overcoming barriers of communication.

    Daily reconciliation of all clinics based on information provided on electronic outcome forms.
    net account.

    Comply with all Trust Policies and Procedures with particular regard to Data Quality, Information Governance and Freedom of Information.

    Comply with requirements of the Data Protection Act 1998 and the common law on confidentiality.
    Good keyboard or computer skills

    We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative.

    Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive.

    We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community.

    We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion.


    The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
    Respect value differences, tackling inequality and fostering a culture of inclusion
    Excellence delivering a high-quality standard of care
    NVQ Level - Administration or equivalent acquired experience
    Clerical and or reception work experience gained from working within a public facing environment
    ~ 6 months clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
    ~ Experience of working with medical, nursing and medical secretarial staff

    Good keyboard or computer skills
    Working knowledge of hospital administrative processes and practices
    Ability to communicate sensitively with children, young people and their families
    Sheffield Children's NHS Foundation Trust
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