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    Medical Receptionist - Birmingham, United Kingdom - Great Barr Medical Centre

    Great Barr Medical Centre
    Great Barr Medical Centre Birmingham, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Great Barr Medical Centre have a vacancy for a Medical Receptionist to join our very busy practice team. We are looking for someone enthusiastic, hard- working and conscientious. You must have good customer service skills, empathy and enjoy working within a team. Main aspects of the role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The successful applicant will be required to work between the hours of on a rota basis. Flexibility is an essential requirement as you may be required to cover annual leave or sickness absence. Previous medical reception experience is preferred.

    Main duties of the job

    Receptionists are the first point of contact forpatients either face to face at reception or via the telephone dealing withpatient enquiries. You will provide a receptionist service and administrativesupport at the practice for management of appointments and maintenance of records.

    The centre use System One, but can consider thosewith other IT experience (such as EMIS). The Practice are looking for someone who fits in well with the current team and shares the same ethos andculture as the practice. Training can be provided for those who may not haveused the system or had previous experience working in a clinical environment.

    It would be desirable if you have had primary careexperience, ideally General Practice, however training full will be provided.

    The Practice is within a purpose built site, withfree parking on site for staff members.

    About us

    It is an exciting time to be joining Great Barr Medical Centre. Following a change of leadership, the team are looking to build a robust and stable team to care for our diverse population of patients. We are looking for someone who has a caring and can do attitude and works well in a team.

    Previous Applicants need not apply

    Job description

    Job responsibilities

    Main Duties

    Meeting and greeting patients

    Telephone reception and message service

    Documentation management

    Making appointments on the Electronic patientsystem

    Filing and scanning clinic letters

    Ensuring patient confidentiality is maintained atall times

    Updating records

    Liaising with patients and members of theclinical team

    Issuing repeat prescriptions

    Patient related admin tasks.

    Essential requirements

    Ability to working on your own initiative and ina team

    Available to work extra/extended hours whenrequired

    Excellent IT skills

    Professional manner

    First rate telephone manner

    Confident liaising with patients and members ofthe clinical team

    Highly organised

    Strong administration skills

    The ability to work under pressure

    For informal enquiries please contact the practiceto speak to the Management Team.

    Job Type: Full-time / Part-time

    Person Specification

    Qualifications

    Essential

  • Education:
  • GCSE or equivalent (required)
  • Experience:
  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)
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