Customer Service Administrator - Maidstone, United Kingdom - KHR - Recruitment Specialists

KHR - Recruitment Specialists Maidstone, United Kingdom

1 week ago

Description

Location:
Marden, Tonbridge

Salary: 24,000 -26,000 per annum (DOE)

Hours:
Monday-Friday 8am until5pm

We are working with a leading distributioncompany who are actively looking for a Customer ServiceAdministrator to start ASAP. If you are well-organised with apositive attitude, and previous experience in customer service,account management, or administration, then this could be the rolefor you

The customer service team acts as thefirst point of contact for customers via the telephone, email, andtrade counter. You will be processing orders on the internal systemand liaising with all departments across the life cycle of anorder. The role also entails account management/care duties. Youwill be responsible for contacting existing and old customers, tocheck their needs are being met. It is an important part of the jobto know the company's products, services, andclients.

Your Duties:

General administrative duties
Responding to salesenquiries and developing your knowledge of companyproducts
Providing proactive customer care to existingand new customers, to help manage their needs
Discussing products with potential customers who have visited thewebsite
Ensuring the CRM system is kept up to date(Contact details, customer queries, complaint management)
Serving customers face to face, including with cashhandling
Liaising with Purchasing, Operations, andSales colleagues about customers'requirements

JobRequirements:

Customer Service experienceacross the telephone and facetoface
Computer literateand an ability to learn new systems quickly
Confidentto speak to existing and new customers
Proactive withyour work
Flexibility and willingness to react andassist as situations develop
Ability to multitask
Take responsibility for key projectdeliverables
Project and/or project experience would bebeneficial
Flexible, open, and a positive attitudeessential
Geographical knowledge of the country androad network

At KHR we take care to ensurethat you are represented as well as possible so it is worthchecking your CV for layout, spelling and grammar as well as makingsure it is up to date before you submit.

If you feel you need tohighlight particular qualifications, skills or relevant experiencewith regards to a specific role then please add a cover letter or apreface page.

This does not need to be formatted in the samemanner. In addition, if your CV is heavy with graphics etc, pleasecould you also submit a "clean" copy in Word. Thankyou.

KH Recruitment Ltd is acting as anEmployment Agency in relation to this vacancy.

KHR - RecruitmentSpecialists is a trading name of KH Recruitment Ltd Keep in touchwith us online for job alerts, industry updates andmarket...

Customerservice, Account management, Telephony, Admin,Administration

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