- Lead the charge in developing generalist IT support and troubleshooting skills across, hardware, software, infrastructure and Network this will include but not limited to:
- Provide advanced technical assistance and mentorship to the junior support team
- Diagnose and resolve complex hardware, software, and network issues.
- Assist with major incident escalations and participate in incident resolution.
- Contribute to technology updates and develop ITIL best practices.
- Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution.
- You have strong technical knowledge of Microsoft Windows operating systems, Autopilot, Microsoft Office/O365, Active Director, Jira ITSM, Network connectivity and VPN protocols, and common collaboration tools such as Teams and Zoom.
- You have experienced with meeting room AV technical hardware solutions and office network technology
- You are a thought leader in the implementation of IT Operations best practice such as ITIL and ISO20000
- You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues.
- Strong written and verbal communication skills with the ability to effectively present information articulately to Business users.
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IT Support Specialist
1 week ago
Netteam tX Ltd Manchester, United Kingdom**Job Title**: IT Support Specialist - 2nd / 3rd Line · **Location**: Manchester or Newbury · **Salary**:£25,000 to £35,000 · **Job Type**: Full-time/Permanent · An exciting opportunity has arisen to join us as an IT Support Specialist - 2nd/3rd Line. Netteam tX is a comprehensiv ...
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Business Support Specialist
1 week ago
May & Stephens Manchester, United Kingdom**BUSINESS SUPPORT SPECIALIST** · **MANCHESTER** · **HYBRID** · **£24,000 - £28,000** · Our client, a dynamic, reputable, and established real estate consultancy, are looking for a Business Support Specialist to join their growing team. This is an exciting opportunity for someone ...
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Sales Support Specialist
13 hours ago
Bloom Sales Partners Manchester, United KingdomWe are looking for a qualified Sales Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. · You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth ...
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Specialist Support Worker
1 week ago
Time Specialist Support Manchester, United KingdomTime Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. · ...
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Hub Support Specialist
1 week ago
Xeinadin Group Manchester, United Kingdom**Xeinadin Group - Top 20 Accountancy Firm - UK & Ireland** · **Role: Hub Support Specialist** · **Who are we?** · Xeinadin Group was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came togethe ...
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Customer Support Specialist
1 week ago
Kroo Manchester, United Kingdom**Description**: · **What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · ...
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Financial Support Specialist
4 days ago
The Co-operative Bank Manchester, United KingdomLocation- Manchester- Discipline: · - Retail Banking- Job type: · - Permanent- Salary: · - £21,000 - £26,000- Contact name: · - Abigail Thompson- Job ref: · Published: · - 9 days ago**Financial Support Specialist** · **Start date: 13th March 2023** · **Manchester City Centre - Hy ...
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Rent Support Specialist
1 week ago
Onward Homes Manchester, United KingdomRent Support Specialist · **Full Time Salary** · - £ pay award pending) · **Employment Type** · - Full time · **Region** · - Flexible - Either Merseyside or Greater Manchester · **Location** · - Renaissance Court, 2 Christie Way, West Didsbury, Manchester M21 7QY · **Contract Typ ...
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Customer Support Specialist
1 day ago
Kroo Manchester, United Kingdom**What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · Here at Kroo, doin ...
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Financial Support Specialist
13 hours ago
The Co-operative Bank Manchester, United KingdomLocation- Manchester- Discipline: · - Retail Banking- Job type: · - Permanent- Salary: · - £21,000 - £26,000- Contact name: · - Julie-Ann Nicholas- Job ref: · Published: · - 2 minutes ago- Startdate: · - 17/07/2023**Financial Support Specialist** · **Start date**: 17th July 2023 ...
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Financial Support Specialist
13 hours ago
The Co-operative Bank Manchester, United Kingdom**Financial Support Specialist** · **Start date: 13th March 2023** · **Location: Manchester City Centre - Hybrid working available after training** · **Salary Range : £21,000 - £26,000** · **Hours: 35, 37.5 and 40- hour contracts available,** (**Monday-Friday working rotational s ...
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Specialist Support Professional
3 days ago
Beacon Support Manchester, United KingdomBeacon Support Ltd. are recruiting for a Specialist Support Professional - Deaf (SSP-D) to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students' educational experiences. · **Benefits**: · - £30 ...
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Customer Support Specialist
1 day ago
Kroo Manchester, United Kingdom**Description**: · **What We're All About at Kroo** · Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. · ...
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Specialist Support Worker
2 days ago
Depaul UK Manchester, United KingdomSalary**£22,500 - £24,416 Per Annum Plus Pension and Other Benefits** · - Location**Manchester, Salford, Bolton** · - Hours**Full Time** · **The Vacancy** · **About the role and the team** · As Specialist Support Worker, you will support all clients to achieve their desired outco ...
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Rent Support Specialist
13 hours ago
Onward Homes Manchester, United KingdomRent Support Specialist · **Full Time Salary** · - £27,650 · **Employment Type** · - Full time · **Hours Per Week** · - 35 · **Region** · - Flexible - Northwest UK · **Location** · - Renaissance Court, 2 Christie Way, Didsbury, Manchester M21 7QY · **Contract Type** · - Permanent ...
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Incident Support Specialist
13 hours ago
Fournet Manchester, United KingdomIn addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. · The pathway for this role is to develop and become one of our technical product specialists. · Abo ...
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Sales Support Specialist
6 days ago
Siemens Manchester, United Kingdom**_Sales Support Specialist - Siemens (Manchester)_** · We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in th ...
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Client Support Specialist
5 days ago
S&P Global Manchester, United Kingdom**About the Role**: · **Grade Level (for internal use)**: 09 · **The Team**: · The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. ...
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Backoffice Support Specialist
1 day ago
SPX FLOW Manchester, United Kingdom**Back Office Support Specialist** · **Location: Crawley/ Kettering or Remote, UK** · **About SPX FLOW** · SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryer ...
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Sales Support Specialist
4 days ago
Siemens Mobility Manchester, United Kingdom**Job ID**: · **Company**: · - Siemens Large Drives Limited**Organization**: · - Portfolio Companies**Job Family**: · - Sales**Experience Level**: · - not defined**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Contract Type**: · - Permanent**_ ...
Senior IT Support Specialist - Manchester, United Kingdom - Cloud Imperium Games Limited
Description
We're seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech.
Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We're currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history. For more information about life at Cloud Imperium Games, check this out -
What does a Senior IT Support Specialist at CIG do?
What do we ask for?
CIG Diversity Statement
CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that
represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.
Fraud Statement
We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@} with any information you may have.
