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    Patient Services Administrator - Wetherby, United Kingdom - Crossley Street Surgery

    Crossley Street Surgery
    Crossley Street Surgery Wetherby, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Crossley Street Surgery is looking to recruit a part time Patient Services Administrator. You will berequired to work 25-30hrs between Monday and Thursday, 7:30am to Rate of pay is£ - £ dependant on experience.

    We are offering an excellent opportunity for a reliable and flexible individual to join ourvery busy reception team.

    You must be a team player, willing to learn andlooking for a fresh and rewarding challenge. You will receive ongoing personaldevelopment and training opportunities in our high achieving and supportiveenvironment.

    You will work as part of a team providing aprofessional and effective telephone service to patients, following businesspolicies and procedures ensuring accuracy at all times.

    Main duties of the job

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
  • Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist the wider team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

    • You must work at all times within your owncompetence and use your own judgement, knowledge and common sense in your dayto day activities.

  • Maintain and monitor the Practice appointment and AccuRx system.
  • Proactively seek to develop and maintain knowledge and skill sets required within your role.
  • Process telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
  • Computer data entry/data allocation and collation; process and record information in accordance with Practice procedures.
  • Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
  • Promote, advise and assist patients accessing services via our online portals.

    • About us

    We are a semi-rural practice, with over 11,800 patients, working from a modern purpose built premises.

    We are also a training practice with a wide multidisciplinary team including a PCN pharmacy team, paramedics and an in-house pharmacy.

    Job description

    Job responsibilities

    Crossley Street Surgery is looking to recruit a part time Patient Services Administrator. You will berequired to work between Monday and Thursday, 7:30am to

    We at Crossley Street Surgery in Wetherby are offeringan excellent opportunity for a reliable and flexible individual to join ourvery busy reception team.

    We are a semi-rural practice, with over 11,800patients, working from a modern purpose built premises.

    We are also a training practice with a wide multidisciplinaryteam including a PCN pharmacy team, PCN paramedics and an in-house pharmacy.

    You will be a team player, willing to learn andlooking for a fresh and rewarding challenge. You will receive ongoing personaldevelopment and training opportunities in our high achieving and supportiveenvironment.

    You will work as part of a team providing aprofessional and effective telephone service to patients, following businesspolicies and procedures ensuring accuracy at all times.

    You will:

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
  • Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist the wider team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

    • You must work at all times within your owncompetence and use your own judgement, knowledge and common sense in your dayto day activities.

    Duties and Responsibilities:

  • Maintaining and monitoring the Practice appointment and AccuRx system.
  • Proactively seek to develop and maintain knowledge and skill sets required within your role.
  • Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Promote, advise and assist patients accessing services via our online portals.

    • Your skills and experience

  • Ability to keep calm and professional in a fast paced environment
  • Previous administration or reception experience
  • Personable, positive and enthusiastic with a great customer focus
  • Efficient with Microsoft Word and Outlook
  • Knowledge of SystmOne would be an advantage
  • Strong communication and organisation skills

    • Reception

  • Providing excellent customer service at all times
  • Receiving and welcoming patients upon arrival at the surgery
  • Making appointments for patients via the telephone or face to face
  • Handling telephone, electronic and face to face queries from patients
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Dealing with visit requests
  • Maintaining the reception area to a professional standard

    • Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Filing, faxing and photocopying as requested
  • Handle specimens as per Practice protocol
  • Provide new patients with the relevant paperwork and make an appointment for a new patient check
  • Explain Practice arrangements and requirements for new and temporary patients
  • Deal with and action SystmOne tasks and notifications in a timely manner
  • Regularly check the Practice email inbox and take the appropriate action

    • Team working:

  • Assist and support your line manager to provide a quality service.
  • Provide cover for members of your team during periods of sickness and annual leave.
  • Support and facilitate change as requested.
  • Undertake additional tasks as required within your general role.
  • Understand own role and scope in the organisation and identify how this may develop over time.
  • Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
  • Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
  • Participate in team activities that create opportunities to improve customer care.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

    • Business Responsibilities

  • Assist with the gathering of statistics and information when required.
  • Undertake specific assigned tasks
  • Maintain accurate and complete documentation and records utilising as appropriate and in accordance with processes and procedures.
  • Follow agreed protocols, referring to management for guidance.
  • Demonstrate pro-active engagement with the practice population and wider community to promote an uptake of services.
  • Maintain the ethos and culture of Crossley Street Surgery, whilst positively promoting the practice.
  • Ensure rationalisation of resources.
  • To assist in enhanced and extended services to grow the professional offerings of the business.
  • Attend in-house governance, educational and staff meetings as appropriate.
  • To help plan, develop and support the introduction of new working processes to optimise quality.
  • Train staff to attain optimum performance.
  • To build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel, CCG personnel etc.
  • Behave in a professional manner at all times

    • Other:

    This job description is neither exhaustive norexclusive and will be reviewed periodically in conjunction with you. Your jobtitle and job description may be amended by the Managing Partner/PracticeManager including any additional duties that may be required. You will need tobe flexible in developing the role to provide the best possible care topatients.

    Person Specification

    Experience

    Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

    • Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

    • Qualifications

    Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics and English (C or above)

    • Desirable

  • AMSPAR Receptionist Qualification
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • NVQ Level 2 in Health and Social Care
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