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    Customer Service Manager - United Kingdom - Housing Today

    Housing Today
    Housing Today United Kingdom

    1 week ago

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    Description

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    Brixton, London, SW9

    About Us

    Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

    We are currently seeking a Customer Service Manager to join our team on a full-time basis, for a 12 month fixed term contract to cover a period of maternity leave.

    The Benefits

    • Salary of £44,310 per annum
    • Buying and selling annual leave
    • Health Shield
    • Season Ticket loan
    • Subsidised gym membership
    • Course Funding

    This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service environment to join our crucial organisation.

    Your commitment, resilience and calm demeanour will make you a valuable asset in our mission to provide quality housing services as you act as the advocate for our residents to ensure their voices are heard.

    What's more, the work you do will make a positive impact on peoples' lives whilst supporting you to ensure your career has real meaning and you are making a difference.

    So, if you want to join a dedicated team that promotes empowerment and independence for women, then apply today.

    The Role

    As our Customer Service Manager, you will oversee our customer service function, ensuring residents' voices are clearly heard and acted on.

    Motivating and managing the Customer Service team, you will lead in responding to, and appropriately re-directing, resident queries from multiple channels, including our website, telephone, email and social media.

    You will also manage the customer complaint system, ensuring individual complaints are responded to in time and they influence improvements within policy and practice.

    Additionally, you will:

    • Oversee resident engagement activities
    • Drive excellent communications with residents
    • Obtain and collate feedback from residents on their service experiences

    About You

    To be considered as our Customer Service Manager, you will need:

    • Experience working within social housing or a customer service environment
    • Experience managing multi-channel services
    • Experience managing a successful customer service team
    • Experience implementing new technology and ICT systems
    • To be educated to HND level and/or have a relevant professional housing and/or customer service qualification or relevant experience

    Other organisations may call this role Customer Experience Manager, Customer Care Manager, Customer Service Team Leader, or Customer Service Supervisor.

    Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

    So, if you're looking for a meaningful opportunity as a Customer Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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