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Watford

    Lead - Retail Breakfix + Desk Side + Service Management - Watford, United Kingdom - N Consulting Ltd

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    Permanent
    Description

    Role: Lead - Retail Breakfix + Desk Side + Service Management

    Customer: Wickes

    Location: Watford - Wickes Building Supply Vision House, Colonial Way Watford WD24 4JL

    Duration: Permanent

    Is it Onsite/Remote/Hybrid: Onsite

    Retails Domain experience is a must.

    Job Description:

    We are looking to onboard a person for Wickes who has the below skills:

    • Retails Domain experience is a must.
    • Has a sound understanding of Retail Breakfix – can understand the Wickes estate and guide the tech teams during escalations.
    • Service Management mindset – need to liaise with Store Managers, Technical teams, Customer IT teams
    • Can manage the Deskside at the HO and Distribution Centers. – Team management of around 7 people onshore & offshore
    • Has a minimum of 10 years of experience – maturity to understand the situation and respond accordingly.

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