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    German Speaking Customer Service Administrator - Sunderland, United Kingdom - Bonbon Languages

    Bonbon Languages
    Bonbon Languages Sunderland, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    German Speaking Customer Service Administrator (12 Month FTC)

    Video about:

    Location: Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office
    36.5 hours per week normal office hours

    Salary: £30,000 per annum

    Company Overview:
    Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the German market, the company's brands are expanding their presence and achieving growth in this region. This is a great opportunity for anyone who loves the sound of the outdoor retail sector.

    Key Responsibilities:

    • Responding to different emails coming in from B2B retail customers in the DACH market
    • Most is via incoming emails via a ticketing system. Some enquiries come in via phone
    • Providing a great customer experience
    • Dealing with orders, and a huge variety of product related queries and requirements
    • Most of the customers will be buying at high volumes
    • Managing relationships with larger accounts, such as Amazon.
    • Supporting smaller retail partners also
    • Keeping accounts informed about progress and any delays of deliveries and orders
    • Utilizing Excel to navigate data relevant to customer queries.
    • Communicating detailed and varied information back to the customers.
    • Each query is unique; no two are ever the same, reflecting the diverse needs of the DACH market.

    Ideal Candidate:

    • Experience as an account manager or contact centre
    • Fully fluent in German - 80% of the work will be in German, 20% English
    • Or in any other admin or customer service roles would be great
    • Retail background would also be great
    • Experience in supply chain or processing orders, dealing with stock would be helpful
    • Good time management
    • Proactive
    • Strong communicator
    • Confident to ask qestions
    • The role can be complex so a desire to understand and solve problems by asking is key
    • Pragmatic, and capable of navigating complex situations


    Team Structure:
    The executive will join a team of 11 dedicated Customer Ops Executives for the DACH market, among a larger group of 35 executives, where collaboration and peer support are pivotal to success.

    Why Join ?

    • Offers a gateway to varied career opportunities within the company.
    • Provides excellent career progression prospects.
    • Engaging and supportive team environment.
    • Exposure to looking after significant accounts, providing great exposure
    • Newly refurbished office located by the river, designed with an outdoors theme, which is a vibrant and sociable workspace.
    • Includes a competitive benefits package

    Interview Process:

    • The selection process will be concise, potentially completed in one stage, including competency and scenario-based questions, with a key focus on assessing German language skills.
    • The interview can be conducted remotely or on-site, tailored to ensure a comprehensive evaluation of skills and fit.
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