- Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
- Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications
- Able to perform requirement analysis, configuration, testing and issue resolution.
- When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team
- Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
- Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments
- Develops strong working relationships with clients and internal teams
- May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
- Participate in team standups and meetings
- Participate in client working sessions
- Participate in other Equus internal initiatives.
- Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities
- Bachelor's degree in computer science or a related discipline from an accredited college/university
- Analytical and conceptual thinking skills
- Efficiently handle data-intensive and time-sensitive tasks
- Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
- Ability to quickly understand our client needs and technical expectations both verbally and written.
- Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
- Strong analytical and detail-oriented skills required.
- Team player with a positive attitude required.
- Desired: Technical background with understanding and/or experience in software development and/or web technology.
- Required: experience with multiple software and system-based applications; Microsoft Office applications
- Advanced excel knowledge, desired but not required.
- Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
- Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
- Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding
- Learn best practices and become a SME with our technology
- Great location Central London
- Great people. We only hire the best which means you're working with the best
- Nice office, relaxed and collaborative atmosphere with a casual dress code
- We've been serving clients for over 20 years, and we're growing fast. You'll be a part of a team that configures software to deliver quickly and effectively
- Always learning something new You will develop a wide variety of skills, and will become a subject matter expert in your first year
- Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits
- Take advantage of Innovation Day with every release. Play with whatever technology you want, learn what you want, try out something new You will get to present it to the company. Many innovations have made it into our products
- No sponsorships available.
-
Client Success
1 week ago
SOM-3 RECRUITMENT LIMITED London, United Kingdom**Role**: Client Success/ Application Support · **Location**: West London (fully office based) · **Salary**: up to £35k (DOE) · **Benefits**: · - Generous bonus structure · - Private health insurance · - 25 days annual leave plus National and Bank holidays · - Employee benefits p ...
-
Client Success Assistant
1 week ago
intent London, United KingdomCompany Description · is on a mission to change the customer success landscape in a more positive and measurable way. · Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effecti ...
-
Client Success Intern
1 day ago
Bright Network London, United Kingdom**Join Bright Network as our Client Success Intern** · **About Bright Network**: · At Bright Network, we connect ambitious young people from all backgrounds with the brightest career opportunities. Our leading platform provides members with the tools, advice and insights they nee ...
-
Client Success Partner
1 week ago
Expleo London, United KingdomOverview: · Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a compet ...
-
Client Success Manager
1 week ago
Aspire London, United KingdomAre you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...
-
Client Success Specialist
3 days ago
MediaMath London, United Kingdom**Client Success Specialist** · **Client Success Organisation** · **About Us**: · MediaMath's mission is to help innovative marketers delight their customers and drive real business outcomes. Over 9,500 marketers in 42 countries use our enterprise solution to reach the right user ...
-
Client Success Advisor
3 days ago
Fair Finance London, United Kingdom**About us**: · Fair Finance is a social business with ambitious plans to revolutionise financial services to give everyone a Fair chance. Our vision is to scale our alternative to the high-cost lending market and help reduce financial exclusion across the UK. · Over the last fif ...
-
Client Success Representative
2 days ago
Meltwater Group London, United Kingdom**Description** · **Location**: Camomile Court, 23 Camomile Street · **What You'll Do**: · The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough und ...
-
Head of Client Success
1 week ago
Watch My Competitor London, United KingdomWatchMyCompetitor (WMC) is a rapidly growing market intelligence platform. Our online service helps brands monitor their digital competitive landscape to ensure they stay ahead. WMC is based in London, but has a global customer base of leading brands across most industry sectors. ...
-
Associate, Client Success
7 hours ago
Guidepoint London, United Kingdom**OVERVIEW**: · Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action ...
-
Client Success Executive
6 days ago
CLARION PEOPLE LIMITED London, United KingdomClarion People is here to support businesses across the UK, to secure and retain the best possible employees. This is recruitment without the B.S. · Due to growth our client is looking for a Client Success Executive to join their team. · This is a great opportunity for someone wi ...
-
Client Success Manager
1 week ago
Round Pegs Recruitment London, United KingdomA fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...
-
Client Success Coordinator
2 days ago
Informa Tech London, United KingdomCompany Description · **Are you ready to be part of a team that's all about driving positive change through technology innovation?** At Informa Tech, we're on a mission to inspire the global tech community to build a better world. · We're passionate about digital inclusion and be ...
-
Client Success Manager
1 day ago
Carbon Global Limited London, United Kingdom**Job Title**:Client Success Manager · **Location**: London · **Salary**: £34k - £38k per annum DOE · **Job Type**:Permanent, Full Time · **The Company**: · Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Tech and ...
-
Client Success Manager
1 week ago
Pareto London, United KingdomPareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...
-
Client Success Executive
1 week ago
CitrusAd London, United KingdomCompany Description · **CitrusAd** is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sale ...
-
Client Success Lead
3 days ago
MediaMath London, United Kingdom**About Us** · MediaMath is the leading technology pioneer on a mission to make advertising better. We deliver outstanding results through powerful ad tech, partnership and a curiosity for what's next. We help more than 3,500 advertisers solve complex marketing problems so they c ...
-
Client Success Associate
2 days ago
Freshminds Talent London, United KingdomLocation: · London · - Sector: · Professional Services · - Job type: · Permanent · - Salary: · £40k - £60k per year · - Job ref: · 12927 · - Published: · about 4 hours ago · - Expiry date: · Freshminds has partnered with a leading, tech-enabled UK Board Search Specialist firm who ...
-
Client Success Specialist
1 week ago
Citeline London, United Kingdom**Description** · LI-Hybrid · **About Citeline**: · Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage w ...
-
Client Success Associate
7 hours ago
ACA Group London, United Kingdom**Date**:May 16, 2024 · **Location**: London, United Kingdom, GB · **Company**:ACA Group · **The Opportunity**: The Client Success Associate is responsible for supporting Account Executives in maintaining strong, long-term relationships with clients, ensuring client satisfaction, ...
Global Client Success - London, United Kingdom - Equus Software
Description
Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Our platform interacts with uniquely configured Implementation stacks which are inherently varied and complex. Our customers cover diverse industries and they rely on Equus Software to train them on deploying our Global Mobility software. We are a product and customer-focused company, and that comes across in our A-Player Traits which drive both how we work and who we hire.
About The Role
As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client's technical requirements working as a team. You will do this by supporting a team of business and senior business analysts. You will assist the team in providing solutions through the onboarding of the Equus Workforce Solutions which require ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, as well as keeping current on the most recent application enhancements.
If you're a recent graduate with a strong desire to learn, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting entry-level Associate Business Analyst opportunity.
This position will be on a hybrid work set-up
Responsibilities