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    Manager, Network Services - London, United Kingdom - Ten Lifestyle Group

    Ten Lifestyle Group
    Ten Lifestyle Group London, United Kingdom

    3 weeks ago

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    Description
    Overview At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.

    We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

    Will you help take us there?

    As a Luxury Private Travel Manager , you will play a critical role in inspiring and arranging truly unique and life transforming travel for our members.

    You will become the organiser of choice for your member portfolio, offering a seamless, high touch service and best of breed customer service.

    Your role involves inspiring, creating and booking bespoke itineraries, developing a rapport with your allocated members and creating experiences that using your exceptional knowledge of the global travel at the highest level.

    You will work closely with the product and content teams to create marketing collateral that ignites interest from our members to trust Ten with their every travel need.

    An experienced, dynamic and reliable individual that is looking to grow their experience within luxury travel and create a culture of excellence and integrity within the team.

    Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members
    Help to develop, attend and host member events to promote Ten's luxury travel offering
    Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared

    Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.

    Produce timely, accurate and informative documentation to support travel arrangements
    Be always on call to members when travelling

    Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.

    Guidelines for Hybrid/Home Office option:
    Number of days in the office to be agreed, however open to fully remote options
    If working remotely, a secure home office at your confirmed address, free from background noise or other distractions

    Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.

    Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.

    Experienced in working with high-net-worth clients and family offices
    The ability to build and maintain strong relationships with high-net-worth individuals
    Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising

    Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.

    Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

    A competitive salary depending on experience, plus a performance-based bonus.
    Hybrid working . You can combine working from home and working from the office.

    Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

    Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
    Remote Working Holidays - possibilities to Travel and Work
    Employee Discounts . Access to lots of great travel and entertainment discounts as our clients' members would
    Be part of our global, dynamic, and inclusive Team, with diversity at its core.
    Genuine career opportunities within a dynamic and international company.

    Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long.

    Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.

    Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

    As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.

    Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands.

    Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

    As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.

    All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

    For more information, please watch Ten's Growth Engine Video

    Commitment to Diversity
    We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

    All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

    "Join our team spearheading an exciting growth initiative in Luxury Travel If you thrive on shaping the future of travel and delighting discerning clientele, this is your opportunity to make an impact in an industry synonymous with luxury and adventure.
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