Jobs
>
London

    Integration & Data Partnership Analyst - London, United Kingdom - Xiatech

    Xiatech
    Xiatech London, United Kingdom

    1 week ago

    Default job background
    Description

    About us

    Here at Xiatech, we believe that a great work-life balance leads to a contented and productive team. We enable all our teams to work remotely in order that they enjoy the flexibility and freedom to work at a time and place convenient to their lifestyle. Of course, when it comes to the serious stuff of doing business, everyone at Xiatech makes themselves available and delivers to a high standard.

    Using the latest in Open Source, Microservices, Big Data and Cloud technologies, Xiatech has developed Xfuze, an innovative Hyper-Integration Platform.

    Xfuze ) provides organisations with three core capabilities in a single platform:

    1. Real-time system integration
    2. Real-time, single view of data
    3. Real-time, actionable insights, including predictive analytics

    The Role

    As an Integration & Data Partnership Analyst/Support at Xiatech, you will be responsible for ensuring seamless integration and data partnership services for our clients. This is a client facing role that requires a combination of technical expertise, customer relationship management, and collaboration skills to deliver exceptional support.

    This is a fantastic opportunity for a driven individual looking for a role in a company which can offer career progression, personal development and on-the-job training. This exciting role will have a genuine impact from day one and will enable the right person to progress their career in a rapidly expanding organisation.

    Key Responsibilities

    Customer Relationship Management

    • Act as the primary service point of contact for our largest clients, ensuring their success and satisfaction.
    • Build and maintain strong, long-lasting customer relationships.
    • Understand customer goals, technical needs, and business processes to provide tailored solutions.
    • Overseeing all support activity across the various service lines from the Xiatech system and across customer third-party boundaries.
    • Collaborating with client business stakeholders, client technology functions and third parties in the wider technology landscape.
    • Updating Xiatech and Customer ITIL-aligned systems.

    Technical Expertise

    • Develop a deep understanding of the Xiatech Xfuze platform and associated implementation patterns.
    • Provide technical guidance and support to customers.
    • Troubleshoot and resolve technical issues, coordinating with internal and external teams when necessary.
    • Monitor the performance of the platform and solution to proactively identify potential issues and perform continuous improvement.
    • Provide a deep level of understanding of the client's extended technical landscape including critical business processes.

    Service Desk Support

    • Proactively monitor the Service Desk for incidents and events raised by customers via email, portal, phone or automated monitoring systems.
    • Accurately log and define incidents, events, and service requests.
    • Perform initial triage and investigation of incoming events and incidents.
    • Act as a point of contact for information to and from customers and third-line support.
    • Resolve incoming service requests in line with SLAs.
    • Suggest enhancements that will drive down service incidents or improve client satisfaction.

    Collaboration

    • Liaise with internal teams, including architecture, engineering, support, development, and project teams.
    • Acting as an Incident Manager to coordinate across parties to resolve platform-related issues, acting as a bridge or escalation point when necessary.
    • Collaborate with the Xfuze technical and service teams to provide exceptional service management, service improvement and support.

    Technical Advisory

    • Provide technical enhancement advisory to ensure clients maximise the use of the Xfuze platform.
    • Work with the product team to understand the Xfuze roadmap and advise clients on new platform capabilities.
    • Act as a client's voice and facilitate feature requests between clients and the Xfuze product team.

    Your Knowledge & Experience

    • Experience in a similar technical role within the software industry.
    • Basic knowledge of AWS, AWS Cloud Watch, AZURE, and Google Cloud is advantageous.
    • Experience working across highly integrated landscapes using concepts such as API's, microservices, cloud infrastructure, data modelling, and event streaming.
    • Strong technical knowledge, problem-solving, and troubleshooting skills.
    • Excellent customer service skills and confidence in front of clients.
    • Understanding of ITIL and IT best practices (foundation level is desirable).
    • Self-motivated, willing to learn and adapt to changes or new situations.
    • Very good verbal and written communication skills.

    The role may require shift work on a regular basis (8.5 hours with an hour for lunch between the hours of 7 am - 11pm, Monday to Friday).

    On-call duty every 3rd weekend (24 hours, with a provided company phone).

    Your Personality

    • Innovative
    • Driven
    • Resilient
    • Insightful
    • Empathetic
    • Analytical
    • Self-Starter
    • Creative
    • Problem solver
    • Accountable with strong ownership

    If you would like the opportunity to join an established UK-based Software as a Service organisation that believe in using the latest leading-edge technology to drive business growth, please enquire now by emailing

    If you receive an offer of employment, this will be conditional upon satisfactory completion of a right to work & identity check, a reference check and a basic criminal record check for any unspent convictions.

    Xiatech is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind.

  • TreasurySpring

    Partnerships Analyst

    1 week ago

    TreasurySpring London, United Kingdom

    TreasurySpring is the product of an obsessionwith fixing the fundamental structural problems in money markets.Our fascination with the sector began painfully during the GlobalFinancial Crisis of 2008 where we had a frontrow seat to watch theevaporation of liquidity in fixed incom ...

  • LMAX Group

    Strategic Partnerships Analyst

    1 week ago

    LMAX Group London, United Kingdom

    Strategic Partnerships Analyst (Corporate Development) Description: · About Us · LMAX Group is a global financial technology company and the leading independent operator of multiple institutional execution venues for FX and crypto currency trading. The Group's portfolio include ...

  • PinDrop

    Partnership Insights Analyst

    1 week ago

    PinDrop London, United Kingdom

    Job Description About PinDrop · PinDrop started with a deep love and passion for sport. Whether it's participating or spectating, we are firm believers that sport has the ability to inspire emotion and excitement like nothing else. From F1 to football, underdogs to icons and Gr ...

  • EBRD

    Analyst Green Partnership

    1 week ago

    EBRD London, United Kingdom Full time

    Requisition ID 33271 Office Country United Kingdom Office City London Division Policy and Partnerships Contract Type Fixed Term Contract Length 2 years Posting End Date 20/03/2023 · Purpose of Job · The EBRD works with a range of bilateral and multilateral donors and resource par ...

  • PinDrop

    Partnership Insights Analyst

    1 week ago

    PinDrop London, United Kingdom

    About PinDropPinDrop started with a deep love and passion for sport. Whether it's participating or spectating, we are firm believers that sport has the ability to inspire emotion and excitement like nothing else. From F1 to football, underdogs to icons and Grand Slams to Majors, ...

  • PinDrop

    Partnership Insights Analyst

    1 week ago

    PinDrop London Area, United Kingdom

    About PinDrop · PinDrop started with a deep love and passion for sport. Whether it's participating or spectating, we are firm believers that sport has the ability to inspire emotion and excitement like nothing else. From F1 to football, underdogs to icons and Grand Slams to Major ...

  • Huxley

    Emir, Mifid

    2 days ago

    Huxley London, United Kingdom

    **Transaction Reporting SME Business AnalystEMIR, MIFID & SFTR.** · **Role details** · - Title : Transaction Reporting SME Business Analyst · - Business area : Transaction Reporting EMIR, MIFID & SFTR. · - Employer: Investment Bank · - Location: London City (Liverpool Street) and ...

  • Huxley

    Business Analyst Change

    1 week ago

    Huxley London, United Kingdom

    **Business Analyst Change London** · This is a new and exclusive opportunity for a strong Business Analyst to join the central change projects team in this financial technology business · As the Business Analyst, you will be a key voice from day one on the full change lifecycle, ...

  • Huxley

    Product Analyst Equities

    1 week ago

    Huxley London, United Kingdom

    **Equities Business Analyst/ Product Analyst** · **This opportunity is for a Equities Business Analyst/ Product Analyst to take the lead on an Equities product, from the full project lifecycle.** · **Role details** · - **Title: Business Analyst/ Product Analyst**: · - **Business ...

  • Huxley

    Front Office Business Analyst

    4 days ago

    Huxley London, United Kingdom

    **Business Analyst / Product Owner (Sell-Side Equities/Futures)** · **Role details** · - **Title: Business Analyst / Product Owner (Sell-Side Equities/Futures)**: · - **Business area: front office trading**: · - **Employer: broker execution management trading system**: · - **Perm ...

  • Huxley

    Derivatives Business Analyst

    3 days ago

    Huxley London, United Kingdom

    **Business Analyst Derivatives Data** · This is a new and exclusive opportunity for a Business Analyst to join the Data and Analytics team in this Investment Bank. · This will include derivatives, securities and regulatory reporting projects and producing strong technical solutio ...

  • Huxley

    Compliance Business Analyst

    4 days ago

    Huxley London, United Kingdom

    **Compliance KYC AML Business Analyst** · **Product Analyst - Compliance** · New and exclusive opportunity for a Compliance KYC AML Business Analyst who is interested in starting to take more product ownership within compliance/ KYC/ AML · This is a really interesting role, much ...

  • Huxley

    Product Analyst

    5 days ago

    Huxley London, United Kingdom

    **Product Analyst Equities** · **This opportunity is for a Product Analyst to take the lead on an Equities product, from the full project lifecycle.** · **Role details** · - **Title: Product Analyst**: · - **Business area: Equities**: · - **Employer: Investment Bank**: · - **Loca ...

  • Harnham

    Business Analyst

    1 week ago

    Harnham London, United Kingdom

    **Business Analyst** · **London - Hybrid** · **£60,000 - £70,000** · **The Company** · This role is with an elite global law firm serving leading companies, financial institutions and governments worldwide. Their long history as an international firm means they are perfectly plac ...

  • Retail Human Resources plc

    Senior Commercial Analyst

    1 week ago

    Retail Human Resources plc London, United Kingdom

    This is a great opportunity for a senior commercial analyst to join the team of a global coffeehouse chain, leading the market with a solid reputation for being the largest coffee roaster. · The senior commercial analyst will join the Strategy, Insights & Analytics team within th ...

  • Salt Search

    Retail Reporting

    1 week ago

    Salt Search London, United Kingdom

    **PURPOSE** · The Planning Analyst will be responsible for the end-to-end procurement process as well as key reporting & analysis. They will be responsible for driving improvements to our processes & tools and will be a cross functional lead to ensure that all stakeholdersadhere ...

  • Huxley

    Equities Product Owner

    5 days ago

    Huxley London, United Kingdom

    **Product Analyst Equities** · **This opportunity is for a Product Analyst to take the lead on an Equities product, from the full project lifecycle.** · **Role details** · - **Title: Product Analyst**: · - **Business area: Equities**: · - **Employer: Investment Bank**: · - **Loca ...

  • Understanding Recruitment

    Finance System Analyst

    1 week ago

    Understanding Recruitment London, United Kingdom

    **Finance System Analyst** · Start Date: ASAP · Duration: 6 months · Day Rate: £450 a day - Inside IR35 · Location: UK Remote · Finance System Analyst - We have a fantastic contract opportunity available. We are looking for a Finance System Analyst to join a team of 9 to automate ...

  • Huxley

    Emir and Mifid Ii Testing Quality Assurance Analyst

    2 days ago

    Huxley London, United Kingdom

    **EMIR and MIFID II Testing Quality Assurance analyst** · New and exclusive opportunity for a EMIR MIFID Trade Transaction Quality assurance testing Reporting Operations Analyst to join a thriving bank as they grow their Trade Transaction Reporting Operations team who are respons ...

  • Harnham

    Senior Insight Analyst

    2 days ago

    Harnham London, United Kingdom

    **SENIOR INSIGHT ANALYST** · **£30,000 - £40,000, Pension, 25 days holiday, hybrid working** · **LONDON** · I'm working with a company who is looking to help lessen our impact on the environment and assist with the current cost of living crisis. They're looking for a Senior Insig ...