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    Head of Client Accounts - London, United Kingdom - Dexters Estate Agent Group

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    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Main purpose of the role: Operational management of the client accounts team, ensuring support and keeping with a high level of service.

    Hours: Monday-Friday 8.30am-5.30pm

    Location: Hanworth, TW13

    Salary: £45,000-£50,000 DOE

    Key Responsibilities:
    - Day to day operational performance of the department - Key is supporting and managing the team day to day.
    - Adhering to agreed procedures and targets
    - Working with Team Managers to establish individual targets, catch ups and appraisals
    - Working with Directors in the wider business to maintain operations
    - Problem solving and improving operations
    - System maintenance
    - Account corrections
    - Understanding the reporting tool within CFP Winman Software
    - Full account reconciliations
    - Understanding lettings procedures as well as any rules and regulations
    - Team support and training
    - Team motivation
    - Staff management
    - Staff recruitment
    - Providing support to our front offices and other back office support departments
    - Dealing directly with any queries which have escalated
    - Diffusing any difficult situations which may arise
    - Customer focused

    Requirements & Skills:
    Essential
    - Proven Client Accounting experience
    - Full understanding of client account functions and its procedures
    - Excellent communication
    - Able to problem solve
    - Works well under pressure
    - Team player
    - Leadership skills
    - Confident
    - Motivated
    - Decisive
    - Methodical

    Desirable
    - ARLA Qualified
    - Knowledge of CFP Winman software

    #J-18808-Ljbffr

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