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    CRM Technology Specialist - London, United Kingdom - Bark

    Bark
    Bark London, United Kingdom

    5 days ago

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    Description

    As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy.

    Our cutting-edge technology ensures that you can always find the best professional for any job.

    With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

    This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

    the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital.

    We are seeking a highly motivated and technically skilled Integrations Specialist with a focus on integrating our platform into our clients CRM systems.

    This role is pivotal in demonstrating the value of our product by seamlessly integrating them into existing client infrastructures, primarily through CRM systems.

    The ideal candidate will possess a blend of technical expertise, project management, and excellent communication skills to effectively liaise between our product teams and clients.


    Pre-Sales Consultation:

    Working closely with the sales team, liaising with potential clients around their technical requirements for integrating with our product.

    Gathering information relating to their CRM system to propose a seamless integration solution for their needs.

    Utilise existing solutions built by our development team to create seamless integrations between our product and the clients CRM system.

    Working closely with our sales representatives to ensure prompt deployment of new integrations for product trials, new, and ongoing relationships.


    Client Support and Training:
    Provide ongoing support to clients post-sales. Monitoring integration functionality and advising clients on how to maximise the benefits of the integrations with our product.

    Feedback Loop:

    Gather data on common client requirements, creating a bridge between the sales team and the product team, relaying insights to guide product enhancements.

    Strong technical skills in integrating SaaS systems into CRM using tools like Zapier or similar. Previous experience integrating SaaS platforms with specific CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics 365.
    A customer-first mindset, with a commitment to delivering high-quality service and ongoing support to our clients.
    A bachelor's degree in Computer Science, Information Technology, Business, or a related field. Relevant certifications in CRM systems, SaaS products, or integration tools such as Zapier are a plus.

    Project Management:

    Experience in managing projects from inception to completion, demonstrating the ability to meet deadlines, manage stakeholder expectations, and deliver results.

    Knowledge of project management tools and methodologies is desirable.

    Customer Relationship Management:
    A track record of building and maintaining strong customer relationships


    Technical Training:

    Ability to create and deliver engaging technical scoping sessions to clients, ensuring they are equipped to use and maintain the integrated product solutions effectively.

    Knowledge of data protection, privacy laws, and compliance requirements relevant to SaaS and CRM integrations. Understanding of best practices for data security in systems integrations and APIs.
    Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
    Flexible working policy with a central office in London
    Private health insurance run by Aviva including dental cover
    Fully stocked kitchen and monthlylunches
    Financial advisor
    Cycle to work scheme
    Regular wellness weeks with industry leading talks through to massages in the office
    Diversity Statement
    Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do.

    We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed.

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