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    Customer Service - London, United Kingdom - Globalwomanmagazine

    Globalwomanmagazine
    Globalwomanmagazine London, United Kingdom

    1 day ago

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    Description
    CUSTOMER SUPPORT ( Tech customer service )

    We have just re-launched our new app ' The lobby" and the members portal "The Lounge" so this is not a normal customer service role.

    Joining the Global Woman Team will give you a new purpose and open so many doors to learn and grow.

    Your main goal is to bring your magic and make our members feel home when they log in to our GWC online platform.

    This role is an integral part of GWC and, as you'll be the first person our users and members meet when they chat to us, you'll be responsible for making their day that little bit better and their experience with GWC a memorable one.

    5* Customer experience is at the heart of what we do at GWC and your number one priority will be to respond to their needs and engage them with our activities so they feel included and welcome.

    We are looking for executives to sell advertising space for the magazines, raise sponsorships for our events and sell memberships for our Global Woman Club.

    In your role, you will be responsible for shaping and developing print and digital platforms, core relationships and sales products.

    You will be an important part of a passionate and hard-working advertising team responsible for the continued growth and success The successful candidate will not only be working with the major players in the UK market but will also have exposure with leading agencies who work with key consumer brands.

    This role is all about making their journey easy using our online platform and love the events they find at Global Woman Clubs.

    We are all continuously learning and growing at GWC and so with your help, we will be able to stay on top of things when it comes to our customer experience, support, and their expectations of GWC.

    We are alway introducing new projects, bringing new ideas and opportunities for our members.

    You will have the chance to get four dedicated hours every week for personal development; an opportunity to learn something new and relevant to your role.

    Our team is very conscious-driven and adaptable for understanding the dynamics of this community which means you are prepared to adjust and be flexible with the diversity of tasks and people you will be working with.

    You enjoy working on different tasks and feel comfortable getting involved in projects that extend beyond this role.

    You're used to working autonomously and using your intuition to deliver the best service and experience in alignment with the goals of each individual project.

    All training necessary for the role will be given, but as a company we also encourage everyone to continually invest in their own personal development; You're able to manage your time to cover all tasks across multiple projects and for various platforms/formats.

    Prior experience of using platforms such as click funnels, active campaigns, WordPress is ideal for this role.

    Whilst you can work autonomously, you also love being part of a team and working collaboratively to deliver amazing copy, content, marketing and educational material.

    We're looking for someone who will get involved and proactively seek out ways to unite the GWC team to help build a team spirit and productive/effective way of working
    Love Global Woman

    Even if you've not experienced the Global Woman community before, you want to know more and love everything about our vision and you want to help others experience our magic too.

    Be responsible for our communication channels (email, chatbot, social media inboxes, ad hoc calls) and maintain & come up with amazing new standard responses to provide exceptional and consistent customer service.

    You'll have KPIs based on customer experience, GWC Create retention and growth and you'll be responsible for helping to collect & report on statistics.

    Be responsible for all member account management including, but not limited to supporting the cancellation process, refunds and updating contact details.

    Actively engage with improvement projects by feeding back everything you see across the communication channels, especially those you think need a little extra improvement to keep GWC amazing.

    You will play a key part in working towards yearly goals of growth, retention, sales & customer experience.
    Represent GW Team on virtual sessions when needed.

    Engage in our online community group in line with the community strategy to increase GWC presence and create amazing relationships with our customers to increase lifetime value of our customers/members and retention rates.

    Global Woman Platform
    Supporting women's professional and personal development through education and training
    We aim to unite professional women around the world, regardless of their age, culture, or race.

    We do this by providing a safe, caring, and supportive environment where women can get support and services, participate in events, training and activities and become active in bringing about change for themselves and society.

    We provide women with access to a wide variety of information, knowledge, and opportunities to implement them to make the right decisions.

    We value diversity, justice, integrity, honesty and recognize our unique contribution.
    We welcome all equally, and we encourage equality between women and men
    We value the gifts that each woman has and the opportunities that we have to collaborate. We believe in women supporting other women and respecting each other.
    We value evolution as a dynamic factor for positive change in our community.
    We always bring positive change and growth, respecting the voice of women.

    We welcome ideas and feedback from everyone, and at the same time, we encourage women to recognize their power and claim it back.

    We motivate women to acknowledge their knowledge and empower themselves by celebrating their gifts, talents, and skills.

    We strive to increase the sense of self-worth and self-confidence of every woman connected to our Global Woman community.

    Global Woman Club is a place for businesswomen that helps them build their confidence and belief that they can succeed in whatever they do.

    We help them develop their brand and create awareness about their projects through our media platform.
    We have created local communities by traveling and meeting women around the world.

    We started in London and then Paris, Amsterdam, Stockholm, Oslo, Vienna, Frankfurt, Brussels, Bucharest, Johannesburg South Africa, Los Angeles, Chicago, Dallas, New York, Nottingham and Birmingham UK, Dubai, Singapore, Manila, Albania, Kosovo, San Francisco, Cyprus, and Alicante.

    are now aiming to be worldwide with the Lobby app.

    We know that the key elements of workplace wellness include the physical and cultural environment as well as the policies, practices and procedures that guide our work.

    Why not share it with your social media network below?
    #
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