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    Director, Customer Account Manager - Bath, Somerset, United Kingdom - The Social Shepherd

    The Social Shepherd
    The Social Shepherd Bath, Somerset, United Kingdom

    3 days ago

    Default job background
    Description

    We're a Social-first agency helping global brands, household names, and high-growth scale-ups accelerate their business growth and deliver against key targets.

    Having recently won Best Large Social Agency in the UK and continuing to grow, we're now looking to take on our next member of the flock and enhance our Client Services team

    Our agency service offering includes:

    Paid (Social & PPC)
    Creative

    Work From Home :
    We operate a hybrid model where team members come to the office 3 days a week. Our team loves working collaboratively, but they also like the option and balance of working from home.

    #Benefits Package :

    Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks.

    And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.

    #Flexible Hours :
    Some people are early birds, and others like to start later.


    Diversity & Equal Opportunity :
    We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status.

    We want to support a diverse and inclusive work environment and are actively looking for people who share our values.

    #Bi-Annual Bonus :
    Everyone in the team enjoys bonuses based on business performance & growth

    As an Account Director, you'll work alongside our Head of Client Services to manage our client success team, which is made up of talented Account Managers & Execs working across a wide portfolio of clients.

    You'll bring a holistic view of social, working with all of our internal departments (Organic Social, Paid Media, Influencer & Creative) to deliver outstanding retained & project work.

    You'll work with our Head of Client Services to develop our CS approach and bring our internal departments together to deliver full-service accounts for our clients.

    Building & developing your own and the agency's approach to Client Services
    Applying original thought and creative thinking for always on and above & beyond campaigns.

    Work in true collaboration with senior clients and be responsible for Brand Guardianship on their projects to ensure the client experience is as positive as possible.

    Financial experience in accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, and providing regular and timely reports

    Lead a team to own the execution of projects and timelines and manage expectations through catch-ups with all departments and weekly account/project management.

    Accountable for the delivery of growth targets for the account.
    Train your team on everything from client and account management to campaign delivery.

    You'll have 6+ years of experience within an agency with a specific background or experience in social, in a client services role, with at least 1 year in a senior role at your current employer.

    A broad understanding of marketing and the channels our clients operate in, both offline and online, and how social can impact/be impacted by other marketing channels.

    Excellent account leadership skills with developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
    A proven track record of commercial growth across new and existing business

    First-rate communication skills, with the ability to be articulate in person and in writing, with strong presentation skills to deliver information in an effective manner.

    The ability to manage and develop junior team members, with a focus on growth and training.
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