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    Partner Operations Lead - London, United Kingdom - And Zopa Limited

    And Zopa Limited
    And Zopa Limited London, United Kingdom

    3 days ago

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    Description
    We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance.

    Our vision for a new era of banking puts people front and centre — we've built a business that empowers everyone to aim high, every day, to move finance forward.

    As a Partner Operations Manager at Zopa Bank, you will play a crucial role in managing relationships with debt purchasers and other specialist UK Recoveries suppliers.

    Reporting directly to the Head of Partner Operation, you will be responsible for completing due diligence, ensuring compliance, and optimizing performance across several UK supplier partnerships.

    You will be willing to travel within the UK to visit suppliers as required.
    Conduct thorough due diligence assessments on potential and existing suppliers to evaluate their capabilities and compliance with regulatory and contractual requirements
    Develop and implement compliance frameworks to ensure all supplier activities adhere to industry standards and legal obligations
    Monitor supplier performance and conduct periodic audits to mitigate risks and maintain compliance
    Performance Optimization & continuous Improvement: Collaborate with internal stakeholders to identify opportunities for improving supplier performance and efficiency
    Implement strategies to enhance the quality of services provided by suppliers while optimizing costs
    Track key performance indicators (KPIs) and metrics to measure supplier performance and identify areas for improvement

    Stay informed about industry trends, best practices, and emerging technologies related to Debt Purchase and other specialist recoveries suppliers.

    Proven experience in supplier management, procurement, or vendor management within the financial services industry
    Strong understanding of regulatory requirements, compliance standards, and risk management principles
    Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines
    Proficiency in Microsoft Office Suite and supplier management software.
    #Flexible working? At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.

    But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.

    *Diversity Statement

    Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

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