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Nuneaton

    Customer Engagement Manager - Nuneaton, Warwickshire, United Kingdom - Unipart Technologies Group

    Unipart Technologies Group
    Unipart Technologies Group Nuneaton, Warwickshire, United Kingdom

    1 week ago

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    Description
    55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

    As a Customer Engagement Manager at Unipart Logistics you will play a key part in supporting and developing customer relationships.

    You will work in conjunction with the Customer Engagement Director / Contract General Manager to support and coordinate relevant functions of the business to meet the agreed customer Joint Vision.

    Implement and sustain the Customer Engagement System including development of the strategic account plan and management of the various governance processes that ensures the overall experience of the customer and their customers are met and exceeded throughout the contract and beyond
    Support the customer to maintain competitive advantage through its operations and services in the short, medium and long term
    Identify initiatives, re-engineering, deployment of new products or implementation of specific projects that enhance the service offerings to the customer and so maximise efficiency and improve the overall customer experience, doing so with our Supply Chain Engineering team, Business Development and other Unipart Logistics / Group departments
    Lead and encourage the development of key relationships throughout the account team so that UL are able to build value adding relationships with relevant Stakeholders including Operations and BU Directors and other UL Executives, where appropriate
    Lead and engender a culture of open communication, personal responsibility and accountability in all those employed across the account

    Support the Customer Engagement Director and General Management team to drive improvements in revenue and profit by; and ensuring contract compliance and current contract levers are used to maximise margin quality wherever possible and where necessary renegotiating contract rates/pricing.

    Ensure plans to maintain profitability through the life of the contract whilst meeting the client's needs to reduce costs, leading the optimisation of mutual financial benefit through innovation and driving continuous improvement
    Ensure the delivery of the service for the customer exceeds expectations and underpinned with robust and effective working relationships
    Use best in class tools and methodologies to support excellent customer relationships, putting the account plan at the heart of what we do and ensuring that real value is derived from all of the formal processes that support customer engagement – the business review cycle (MBR's ,QBR's , ASR's) CRM and KPI reporting, customer experience measurement etc
    Experience of building and growing successful customer relationships and managing large customer account(s)
    Able to interact at senior level with a high degree of impact and credibility
    Strong strategic and planning skills, underpinned by a bias towards action and execution
    Experience of developing and delivering commercially successful account growth with responsibility for negotiations

    We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.

    As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

    £55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
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