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    Remote Customer Services Team Leader - United Kingdom - Nivoda

    Nivoda
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    Description

    As a Customer Support Executive, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda.

    Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.

    Nivoda's B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.

    With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.

    Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.

    Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
    Minimum 2 years experience in online customer support, live chat, and calls.

    • Fluent in Japanese and English
    • Remote working environment
    • Flexible working
    • Unlimited holiday
    -

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