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    Head of Service - Birmingham, United Kingdom - Service Care Solutions Ltd

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    Description
    Service Charge Team Leader

    Full Time - Hybrid

    Permanent

    £We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader. This is a full time, permanent position. This position offers a hybrid working approach. The Service Charge Team Leader will manage a team of 2 officers and 1 assistant, and ensure continuous development of the service.

    Extensive experience in a Service Charge role
    Team management experience
    Knowledge of Housing Associations - experience desirable
    Previous experience of working with complex control accounts
    Previous experience within a Housing Association is desirable
    Excellent IT skills, including using Excel, Access, Powerpoint, and Word
    Lead the management of the Electronic Service Charge System (ESCS)
    Work with budget holders to calculate variable service charges across the organisation
    Processing invoices and managing financial documentation
    Creating year-end forecasted expenditure reports, estimated Service Charge budgets, and summary letters for approval
    Serving as the primary point of contact for contractor payment inquiries
    Calculate and produce accurate actual and estimated service charges statements
    Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

    If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to bethany.


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