- Pro-actively engage in all aspects of customer services - track & trace, generate delivery labels, customer quotations, etc
- Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively
- Liaise with suppliers and service providers to ensure customer expectations are met or exceeded
- Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
- Mintain all relevant records on the company`s costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner
- Provision of quotations for the shipment of goods
- Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
- Ensure good filing and housekeeping of all associated documentation.
- Carry out projects related to departmental responsibilities as and when directed by management
- Maintain and update customer monitor sheets and web-based tracking systems.
- Prepare job files for customs clearance.
- Any other duties which can reasonably be required of the post holder in order to meet operational requirements
- Effective communication skills
- Experience in the use of Microsoft Office, internet and e-mail
- Be able to demonstrate good time management skills
- Ability to work unsupervised and also be a team player
- Ability to prioritise tasks and work to tight deadlines
- At least six months` experience in working in a customer focused environment, preferably in the transport industry
- Experience of using the internet to track and trace shipments
- Experience of arranging delivery of shipments
- Numeracy skills to include experience of costing and invoicing customer files
- Practical experience of job costing systems
- Experience and understanding of freight tariffs
- Willingness and ability to learn new tasks and procedures quickly
- Good standard of written/spoken English and numeracy skills
- Friendly and approachable telephone manner
- Ability to use initiative and take responsibility for completing tasks
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Office Administrative Assistant
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Operations Administrator - Antrim, United Kingdom - Brook Street UK
Description
Brook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis.
Responsibilities
Supporting Responsibilities:
Essential Criteria:
Desirable:
Working 9.00am to 5.00pm Monday to Friday (one hour lunch) or as operationally required.
Salary for this role will depend on background - circa 23-24K
Please send CV to Colleen Farquharson via the apply link
