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    Digital Data Strategist - London, United Kingdom - Lilt Inc.

    Lilt Inc.
    Lilt Inc. London, United Kingdom

    1 week ago

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    Description
    LILT is the leading AI solution for enterprise translations.

    Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs.

    With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

    Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results.

    Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team.

    Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week.

    This position is based out of our London office and will be expected to work in the office in a hybrid capacity.

    The Production Team at LILT
    LILT's Production Team is a global workforce, operating across four continents. The Team spans project management, program management, quality, and talent management, working with some of the world's largest organizations.

    Working in LILT's Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

    Come join our Production team You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist and project management teams to implement and maintain the optimal program management framework for our customers.

    As a senior member of the team, you will be responsible for stakeholder and risk management,

    develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs, and tracks and manages large-scale account performance to KPIs and SLAs, identifies areas and action plans for improvement.

    Lead implementation of processes and systems to meet customer requirements - including workflow, project management, invoicing and service delivery.

    Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
    Maintain and exceed performance against KPIs, to include, but not limited to:
    Account Health
    Draw on strong analytical capabilities to monitor and control production team performance against KPIs
    Direct tasks for production resources to to meet and exceed KPIs and customer SLAs

    Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.

    Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.
    Manage production escalations, drive RCA and CAPA to completion.

    Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.


    Compensation:
    At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays
    Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance (UK ONLY)

    We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws.

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