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    Senior Technical Customer Care Advisor - United Kingdom - Riverside Recruitment ltd

    Riverside Recruitment ltd
    Riverside Recruitment ltd United Kingdom

    2 weeks ago

    Default job background
    Description
    Customer Technical Product Support Advisor (After Care)

    Office location:

    Cheddar, Somerset **Please Note company is relocating to Bridgwater July 2024 so if you are interested you must have the ability to relocate with the company and work in Bridgewater from July 2024.

    Full time, Permanent, DOE £24 - £26K PA
    5 hours per week, working hours are Mon to Fri, between the hours of 8am to 5pm (8-4.Hybrid working, 2 days home working and 3 days in the office *Candidates must be able to work full time in the office whilst training.

    We are currently recruiting for a Customer Technical Product Support Advisor (After Care) to join a well-established British Retail Manufacturing business who provides high quality products, fittings, and accessories across the globe.

    However, this company is relocating to Bridgwater, Somerset from July 2024.

    My client offer a fantastic friendly office setting and invest a lot in the training and development of their teams.

    Training is continuous in an ever-changing environment.
    The Product Support Advisors play a critical role providing service excellence to our clients B2B and B2C customers.

    This role is a Customer service role within the aftercare department which provides support to their customers after purchase, with the after care of their products.

    Through a positive approach, you will troubleshoot/diagnose a cause of an issue over phone and emails and problem solve any queries whilst working with a strong sense of urgency and a high degree of accuracy.

    Troubleshooting/diagnosing a cause of an issue over phone/email
    Respond in a professional, polite, and timely manner to all product related queries coming from all channels (email, phone, social media, etc...)
    Monitoring order status
    Complaint management and escalate as and when required.

    Keep up to date with the products, Terms & Conditions, Trading Standard, and the Customers' Contract Agreements, including returns and product warranties.

    Work closely with the Customer Care, external Sales, Quality and Engineering teams and provide support, training, and guidance where appropriate.

    Identify opportunities to improve service and feedback on potential challenges and root cause analysis.
    Any other tasks and projects requested by your manager.
    Customer Service experience
    Excellent verbal and written communication skills and Competent in Microsoft Office
    Ability to build rapport via phone, chat, email.
    Seniority level Mid-Senior level

    Employment type Full-time

    Industries Consumer Services
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