Jobs
>
Harrogate

    Application Support Analyst - Harrogate, North Yorkshire, United Kingdom - PIB Group

    PIB Group
    PIB Group Harrogate, North Yorkshire, United Kingdom

    2 weeks ago

    Default job background
    Description

    The Role:


    PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team.

    Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses.

    The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.


    The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support.

    The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.

    Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.

    This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth.

    Key Responsibilities

    Act as the first point of call for all Application support issues ranging from 1st line to 2nd line
    Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access
    Diagnose and resolve software incidents which occur, managing communication out to the business
    Assist all end users with any software related issues when called upon
    Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary
    Accurately record, update and document requests using the Application Support helpdesk system
    Update and create knowledge-base articles to document application support
    Assisting in project activities
    Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process.
    Work in compliance and alignment with the Application Support processes.

    Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role.

    Experience

    Essential

    Experience working in a IT/Application support environment/team
    Excellent communication skills and experience working with Technical and Business stakeholders
    Excellent problem-solving skills and attention to detail
    Thrives on issue resolution and demonstrates a "can-do" attitude
    Able to effectively manage own workload
    Strong interpersonal skills
    Good written and oral communication skills
    Ability to challenge on a technical level when required.
    Enthusiastic, driven, self-motivated with a focus on quality and delivering value
    Creative, co-operative and collaborative

    Desirable

    Degree in IT or similar experience
    Intermediate database administration skills
    Understanding and experience in using appropriate tooling; e.g. Jira, Confluence
    Understanding of data protection risk and knowledge of the UK GDPR.
    Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software
    Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.

    Further information

    As well as a competitive salary we offer the following benefits -Hybrid working with 3 days in the office and 2 days WFH
    Competitive holiday allowance with the annual option to buy additional days
    Death in Service benefit of x4 salary
    Company pension scheme
    Enhanced maternity and paternity leave packages
    A flexible benefits package which allows you to add additional benefits to your overall package
    Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
    Referral schemes
    Discounted rates on PIB products
    We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
    Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
    PIB Group are committed to improving their environmental impact in a responsible way.

    From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

    Why Work For Us?

    We are proud of our success and growth and have been recognised for many industry awards across our business.

    If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.

    PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.

    We would love to hear from you if you want to hear more about opportunities in PIB.

    We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.

    We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

    REF-(Apply online only)
  • pib Group

    Application Support Analyst

    6 days ago

    pib Group Harrogate, United Kingdom

    The Role: · PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on t ...

  • Eclectic Recruitment

    IT Support Analyst

    1 week ago

    Eclectic Recruitment Royston, United Kingdom

    A highly respected technology partner of ours in Cambridge are looking for an IT Support Analyst to join the Global Helpdesk on a full time, permanent basis. · **Duties will consist of**: · Providing 1st line IT and Telephony support to the company · Working within agreed SLA's · ...

  • Netwirking Ltd

    Application Support Analyst

    1 week ago

    Netwirking Ltd Leeds, United Kingdom

    **£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Leeds. · The firm offer great work life balance ...

  • Charisma Exec

    IT Support Analyst Bradford

    1 week ago

    Charisma Exec Bradford, United Kingdom

    CALLING ALL IT PROFESSIONALS : GREAT CAREER OPPORTUNITY JUST IN.... · Our clients are a well established and highly regarded national company who are now looking for a talented IT Support Analyst. · You will join a team of 6 to set the standard for the future: working alongside o ...

  • Liberty Global

    Application Support Analyst

    1 week ago

    Liberty Global Bradford, United Kingdom

    **We're looking for a Corporate Applications Analyst to join us in Bradford.** · **What will you be doing?** · - Support the implementation / deployment of new systems / domain for Corporate Applications. · - Proactively perform review of existing system, collect feedback from us ...

  • Oscar Technology

    1st Line IT Support Analyst

    1 week ago

    Oscar Technology York, United Kingdom

    My client is looking for a 1st Line IT Support Analyst to join the team for a 3 month contract. Further details are highlighted below: · **Role**: 1st Line IT Support Analyst · **Day rate**: £150 OUTSIDE IR35 · **Duration**: 3 months with likely extension · **Location**: York - h ...

  • Saint Gobain Building Distribution

    2nd Line Support Analyst

    1 week ago

    Saint Gobain Building Distribution Huddersfield, United Kingdom

    **The Role** 2nd Line Application Support Analyst A great opportunity for a 2nd line Application Support Analyst to join us at Saint-Gobain Digital in Huddersfield. This will be a hybrid role offering work from home and the office. This roleinvolves minimising service disruption ...

  • Calibre Search Ltd

    2nd Line Support Analyst

    1 week ago

    Calibre Search Ltd Bradford, United Kingdom

    2nd Line Support Analyst with SQL Server experience needed for our Bradford based client. · Working in a small I.T. team, you'll be providing technical customer support for our clients in-house developed products. · - or third-line capacity, as well as SQLServer experience within ...

  • Search Consultancy

    2nd Line Support Analyst

    1 week ago

    Search Consultancy Brighouse, United Kingdom

    2nd Line Support Analyst · £24,000-£28,000 DOE · Immediate Start · Brighouse · What's in it for you? · - A competitive Salary · - Free parking · - Company discounts · - Flexi time policy · - Performance recognition incentives · Are you looking to take the next step in your career ...

  • Liberty Global

    Learning Management Systems Support Analyst

    1 week ago

    Liberty Global Bradford, United Kingdom

    **We're looking for a Learning Management Systems Support Analyst to join us in Bradford, on a 12-month FTC basis.** · We currently support 2 Learning Management systems within the wider business and are looking for some additional support with the management of day-to-day compli ...

  • PIB Group

    Permanent Senior Application Support Analyst

    2 weeks ago

    PIB Group Harrogate, North Yorkshire, United Kingdom

    PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Appl ...

  • Estio Training

    Ref - 601 - IT Support Desk Analyst Apprentice

    1 week ago

    Estio Training Leeds, United Kingdom

    **Level 3 Information Communication Technician** · **Weekly Hours Worked **37.5 · **About the company**: · At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nati ...

  • Nigel Frank International

    Technical Business Analyst

    1 week ago

    Nigel Frank International Harrogate, United Kingdom

    **Technical Business Analyst - Hybrid Role - £60k DoE** · I am working with a world leading organisation within the environmental sector who are looking for a Technical Business Analyst to join their well established team. Joining two other systems analyst you will be responsible ...

  • Sewell Wallis

    Finance Data Analyst 6 Months Ftc

    1 week ago

    Sewell Wallis Harrogate, United Kingdom

    Sewell Wallis are currently recruiting for a Finance Data Analyst on behalf of our client based in Harrogate to join them on a 6 month fixed term basis. · Ideally, you will have previous experience within data analyst roles but they will also look at a recent graduate who is eage ...

  • Context Recruitment Limited

    2nd Line IT Support

    1 week ago

    Context Recruitment Limited Harrogate, United Kingdom

    **2 ndLine Technical Support Analyst** · An exciting opportunity has arisen with a leading Managed Services Provider based in Leeds. This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their ...

  • VRS Recruitment

    Hplc Analyst

    1 week ago

    VRS Recruitment Harrogate, United Kingdom

    Biopesticides are inherently less toxic than conventional pesticides, generally affecting only the target pest and closely related organisms. They can also be effective in much lower quantities and, as they are derived from natural materials (such as animals,plants, bacteria, and ...

  • Jigsaw

    Data Analyst

    1 week ago

    Jigsaw Harrogate, United Kingdom

    We have a fantastic opportunity for a Data Analyst to join us at our newly renovated and stylish head office in Harrogate town centre.Playing a vital role in our continued growth and development. Your flexible approach, strong communication and excellentrelationship skills will s ...

  • Redcentric plc

    Buyer

    3 days ago

    Redcentric plc Harrogate, United Kingdom

    **Vacancy Name** · - Buyer · **Vacancy No** · - VN414 · **Employment Type** · - Full-Time · **Location** · - Harrogate · **Type of Vacancy** · - Permanent · **Job Description (external use)** · **REDCENTRIC** · **BUYER** · **DIVISION** · **FINANCE** · **JOB LOCATION**: · **HARROG ...

  • Context Recruitment Limited

    Provisioning Executive

    3 days ago

    Context Recruitment Limited Harrogate, United Kingdom

    **Provisioning Executive - Leeds** · An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Leeds. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboa ...

  • Fineline

    IT Support Engineer

    1 week ago

    Fineline Harrogate, United Kingdom

    **IT Support Engineer ** · £35 40k - dependent on experience · Full Time, Permanent, some travelling may be expected. · Home based · **ABOUT FINELINE** · Fineline is a leading supplier of PCB technology and supply chain solutions. With a global footprint and more than 300 employe ...