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    Customer Service Lead - Livingston, United Kingdom - Unitrunk

    Unitrunk
    Unitrunk Livingston, United Kingdom

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    Customer Service Lead

    Location: Livingston, EH54 8AS
    Salary: £31 - £33K per annum, DOE + Benefits
    Contract: Permanent, Full time
    Hours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00

    Customer Service Lead - Benefits:


    • Competitive Salary (£31 - £33K per annum, DOE)

    • 33 days holiday per year (inclusive of public holidays)

    • Contributory Pension Scheme

    • Life insurance

    Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Livingston Depot.

    Customer Service Lead - The Role:

    Responsible for managing the daily operational interface between the Customer and the depot.

    Main duties and responsibilities:


    • Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion

    • Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner

    • Be responsible for purchasing any goods required to meet specific customer needs

    • Ensure that all returns are agreed and processed in accordance with company policy

    • Manage all customer complaints using the complaints procedure

    • Be responsible for planning all workflow through the depot

    • Provide relevant reports in line with company procedures

    • Be responsible for ensuring that all company policies are adhered to within the depot

    • Ensure that fleet management requirements are fully adhered to

    • Co-ordinate cycle counting and monthly/bi-annual stock checks

    Customer Service Lead - The Candidate:

    The successful candidate will be a self-starter and have:


    • Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.

    • Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.

    • Must have experience working with computerized business systems.

    • Good commercial knowledge of sales processes such as sales order processing, quotations etc.

    • Excellent communication and organizational skills are essential for this role.

    • Knowledge of the electrical wholesale industry would be advantageous

    If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today

    No Agencies please.



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