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    Service Desk Manager - London, United Kingdom - MRP-Global

    MRP-Global
    MRP-Global London, United Kingdom

    1 week ago

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    Description

    Job Description

    Service Desk Manager – 50% remote working

    We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK.

    Permanent role offering an excellent salary package - £60-65,000 base + bonus (up to 30%) and benefits. 50% remote working and 50% on site.

    Key duties of the role:

    • Lead a growing team of Service Desk Professionals – currently a team of 8
    • Responsible for 1st and 2nd line incidents
    • Be able to support the team in a hands on capacity when required
    • Client stakeholder management
    • Escalation point for all issues
    • Reporting – work closely with business leaders
    • Improve team SLA's and Metrics

    Key experience required:

    • Proven experience delivering a similar role for a similar sized enterprise – roughly 1400 users
    • Previous experience leading teams
    • Strong technical skills – this role will be hands on
    • Excellent client relationship and communication skills
    • Proven experience reporting to business leaders
    • Experienced with Service Now
    • Highly proficient with Microsoft products
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