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    Service Desk Manager - United Kingdom - Clear Channel Europe

    Clear Channel Europe
    Clear Channel Europe United Kingdom

    2 weeks ago

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    Description

    About Us:
    Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.

    Our mission is to "Create the future of media", to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure.

    Technology is at the heart of our operations, emphasizing transparency, accountability, and value.

    To be the industry-leading technology team, renowned for customer-centric, reliable, fast, flexible, and innovative solutions.

    We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams.

    In this role, you will be instrumental in ensuring the smooth delivery of top-quality IT support services to our internal customers.

    Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard.

    As the European Service Desk Manager, you will lead efforts to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence.

    With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends.


    European Team Management:
    Lead and unify Service Desk teams, setting clear goals and fostering a high-performance culture.

    European Service Desk Operations:
    Oversee day-to-day operations, troubleshoot issues, and optimize processes for efficiency.

    European Stakeholder Relationship Management:
    Build strong relationships with key stakeholders, ensuring client satisfaction and seamless service delivery.

    European Financial Management:
    Collaborate with finance to manage budget, control expenses, and identify cost-saving opportunities.

    Bachelor's degree in IT or related field, or equivalent experience.
    Level 2/3 technical skills in Desktop support and Office 365, with basic scripting.
    Proven leadership experience in a global/European Service Desk environment.
    Strong knowledge of ITIL4 framework and experience implementing ITIL processes.
    Up to 40-hour onsite work week.
    Regular UK and European travel.

    Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are unique positioned to capture.

    33 paid holidays inc bank holidays
    ~ Pension Scheme paid up to 8%
    ~ Healthcare Cash Plan
    ~ Cycle to work scheme
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