Jobs

    Service Desk Manager - London, United Kingdom - Context Recruitment

    Context Recruitment
    Context Recruitment London, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Service Desk Manager - London (North West)

    IT Managed Services

    An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team.

    They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms.

    This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team.


    The client is open minded and willing to consider candidates looking for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management.


    In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk.


    Responsibilities:
    Overall management of the service desk
    Manage relations with their 24x7 outsourced service desk provider
    General team management including conducting 1-2-1s
    Conduct internal investigations
    Take part in recruitment/interviewing for new members of the service desk
    Adhere to ITIL aligned processes and procedures
    ISO9001 and support on 27001


    Requirements:
    Previous experience working within IT managed services
    Experience working at team lead/management level
    Strong reporting experience (statistics, feedback, client surveys etc.)
    Experience with Autotask PSA and/or Datto RMM would be highly beneficial
    Possess a strong technical understanding of infrastructure technologies

    £50,000 - £60,000 on offer for the right candidate plus numerous other benefits. Hybrid working
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