-
Service Desk Manager
1 week ago
Lorien London, United Kingdom**Service Desk Manager - IT MSP** · £62,000 per annum · City Of London Office. · I am representing an award winning IT MSP who are looking for an experienced Service Desk Manager to come and manager an excellent Support Division. · **Team Size - 20** · **Team Leads - 3** · You wi ...
-
Service Desk Manager
1 week ago
Experis LTD London, United KingdomMy client a large global asset management company is looking for an experienced Service Desk Manager. · The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software an ...
-
Service Desk Manager
1 week ago
Revoco London, United Kingdom**Service Desk Manager** · **West London, office based 4 days per week** · **Permanent - £50,000-£65,000 **(depending on experience) plus bonus & benefits · Are you looking to join a well established UK business with over 3000 staff and a cutting edge IT function of circa 300 peo ...
-
Service Desk Manager
1 week ago
Understanding Recruitment London, United Kingdom**Service Desk Engineer** · Are you a Service Desk Engineer looking for your next exciting opportunity? · This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Engineer to join their growing team, based in Tower b ...
-
IT Service Desk Manager
1 week ago
People First London, United Kingdom**Ref: 21875** · **Your New Job Title**: IT Service Desk Manager-Banking · **The Skills You'll Need**:English fluent. Solid IT Service management experience within banking. · **Your New Salary**:Up to £65k · **Location**:Central London · **Reporting To**:Deputy Head of Fintech · ...
-
Service Desk Manager
4 days ago
Kirk Recruitment London, United KingdomAn exciting opportunity to join the Services team tasked with proving best-in-class support and services to the customers. This role will see you leading, managing and nurturing our Service Desk function and team providing support across the software portfoliowhich enables health ...
-
Wealth Management Desk Assistant
1 week ago
Carousel Consultancy London, United Kingdom**Wealth / Investment Management Desk Assistant - City of London / Hybrid Working - c£40k-£45k + generous benefits and bonus (DoE)** · - Great opportunity for a Client Services Executive / Investment Management Administrator / Desk Assistant · - A true career role with potential ...
-
Desk Head Wealth Management Uk Hnw
4 days ago
UBS London, United KingdomUnited Kingdom · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - London · **Job Type** · - Full Time · **Your role** · - Do you know how to create and drive a culture of asset growth? Are you an expert on risk and ...
-
Service Desk Manager
1 week ago
Understanding Recruitment City of London, United Kingdom**Service Desk Manager** · A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being abl ...
-
IT Service Desk Manager
4 days ago
vertex-it-solutions Bromley, United Kingdom**Title:Service DeskManager** · **Location**: Principal location Kent but may be required to work at other company customer sites. · **Reporting to**: Service Operations Manager · **___________________________________________** · **Role**: · - To manage and own the Service Desk f ...
-
Service Desk Manager
4 days ago
Jefferson Frank Epsom, United KingdomJob Title -**Service Desk Manager** · Permanent - **£50,000 - £60,000 per year + Benefits** · **2-3 days per week in Epsom** · **Start Date - ASAP, Interviews this week** · **Overview**: · I'm looking for an experienced Service Desk Manager, to come on-board ASAP to manager an on ...
-
IT Service Desk Manager
1 week ago
Concept Resourcing Luton, United KingdomIT Service Desk Manager / ITIL / Service Desk Lead / IT Managed Service Provider / Leadership / IT Helpdesk Manager / IT Support Manager · Salary - £45,000 - £55,000 per annum + package · **The Role** · - Manage the day-to-day operations of the service desk · - Act as a point of ...
-
Service Desk Manager
4 days ago
Involved Solutions Woking, United Kingdom**Service Desk Manager - up to £55,000 + Benefits - Chobham** · A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this. · The Se ...
-
Service Desk Manager
1 week ago
Lyon Tech London, United KingdomJob Description · LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to ...
-
Service Desk Manager
1 week ago
Lyon Tech London, United KingdomLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. · An ...
-
Service Desk Manager
1 week ago
MRP-Global London, United KingdomJob Description · Service Desk Manager – 50% remote working · We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. · Permanent role offering an excellent salary package - £60-65,000 base + bo ...
-
Service Desk Manager
1 week ago
La Fosse Greater London, United KingdomReporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the dai ...
-
Service Desk Manager
1 week ago
Context Recruitment London, United Kingdom Permanent, Full timeService Desk Manager - London (North West) · IT Managed Services · An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries inc ...
-
Service Desk Manager
4 days ago
Clear Channel Europe United KingdomAbout Us: Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to "Create the future of media", to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technolo ...
-
Service Desk Manager
1 week ago
GS Solutions United KingdomService Desk Manager – Colchester Salary - Up to £55,000 · GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a service desk manager to their team on a permanent basis. · This position is based on-site in Colchester, with the opportun ...
Service Desk Manager - London, United Kingdom - Fuel Recruitment
Description
Service Desk Manager - IT - Permanent - London/ HybridAs the Service Desk Manager, you will play a crucial role in managing our client's service desk operations, ensuring that all IT support activities are conducted efficiently and effectively to meet the needs of their clients.
You will lead a team of IT professionals, fostering a collaborative and customer-focused work environment.Your leadership will ensure that their service desk operates as a high-performing unit, delivering exceptional service levels and supporting their clients' IT infrastructures.
The responsibilities of the role involve managing a team of approximately ten located in customer premises, the client's office, and home-based working.
Our client partner with overseas providers to compliment the Service Desk to provide a full 24/7 and global service with Analysts based in Milton Keynes, USA, and Singapore.
The Service Desk Manager is also responsible for ensuring that our client's partners are providing a service that is in line with their high standards and values.
Leadership and Management:
Lead, motivate, and manage the service desk team and external consultants to achieve excellence in customer service and technical support.
Develop team members through coaching, training, and performance management.Service Management :
Oversee the day-to-day operations of the service desk, ensuring timely resolution of incidents and requests in line with established ITIL frameworks.
This should ensure that all tasks are conducted in a way that is compliant with their policies, procedures and in line with the high expectations of our customers.
Asset and configuration management : Ensure accurate tracking, logging to protect assets and logical components.Continuous Service Improvement :
Continuously assess and improve processes, tools, and technologies used by the service desk to increase efficiency, effectiveness, and customer satisfaction.
Problem Management:
Ensure effective management of problems, including escalation and assistance of implementation of resolution.
Service Reporting :
Prepare and analyse reports on service desk performance to aid in identifying trends and implementing business improvements.
Customer service management:
Track the output of customer feedback and surveys into continual service improvement initiatives.
Proven experience as a Service Desk Manager or a similar leadership role within an IT or preferably an MSP environment.
Strong understanding of IT service management principles and frameworks, such as ITIL.Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Exceptional customer service skills, with a focus on delivering high levels of customer satisfaction.
Experience with service desk software and ITSM tools. Preferably ServiceNow Customer Service Management.
A competitive salary and benefits package.
Opportunities for professional growth and development within a dynamic and supportive environment.
Flexible working arrangements to support work-life balance.
A culture that values diversity, inclusion, and teamwork.