Business Services Team Leader - United Kingdom - Sedgwick

Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Business Services Team Leader

• Are you passionate about people and want a new challenge?
• Do you have great attention to detail?
• Would you enjoy being part of a busting and supportive team?
• Are you methodical and able to deliver engaging feedback to colleagues?
• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If the answer is yes, then keep reading as Liability Claims Services are looking for dedicated individuals to perform the role of Business Services Team Leader .

Wherever you are in your career, we can support you to achieve your goals.

A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working, a mix of office and home
• Competitive salary
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

The Business Services Team Leader will guide, monitor performance and lead your team of direct reports as well as inspiring positive communication within them so that they can work together toward achieving goals. Work with the Business Services Manager ensuring customer service is measured by increased client/customer satisfaction, reduced complaints/executive escalations.

Main duties and responsibilities

• Monitor workloads and capacity across teams to Improve productivity as measured by tasks assigned / completed
• Amazon Hub - this role is a player/manager role. As well as leading a small team, you will implement work and maintain much of the day-to-day activities associated with the front end of the Hub account and associated data etc
• Monthly 1-2-1 catchups with team members to discuss challenges and successes – ensure that the team member notes these in Workday
• Regular team meetings to cascade information, to include TL leader cascade pack and to report business changes/updates
• Explain roles and responsibilities and processes to follow
• Identify any training requirements and growth requirements
• Encourage, motivate and train on activities/tasks to improve performance
• Monthly Report – provide operational, colleague, highlight info to Business Services Manager
• Be available for wellbeing discussions
• Engagement to improve/maintain morale
• Manage sickness absence, reporting to CR, if necessary, to get support and advice
• Manage holiday absence to ensure cover at all times
• Look to increase and maintain colleague engagement levels
• Reward good behaviours

Tasks within the team

• New claim input – monitor claims and ensure client SLAs are adhered to
• Acknowledge claims for certain clients as a priority
• Monitor the customer journey
• Submit client fee bdx
• Amazon Hub activities – new claims, closure of claims, submission of fee bdx
• MoJ portal management – assist with portal administration
• Management Information – operational/team and potential client MI. Ensure reports are issued on time

General work management

• Work closely with the operational teams to ensure processes are understood and followed
• Preparation of data reports to provide Liability Adjusters with the tools to manage their workloads
• Investigate workloads and task monitoring
• Monitor task management across the team, particularly overdue
• Ensure adherence to client SLAs – specifically acknowledgements to various parties and new claim input
• Identify changes in work volumes and offer solutions
• Check and monitor inbox each day and allocate to appropriate team member.
• Darwin OneTrust requests – assist operational managers with submission of OneTrust reviews
• Manage the demands of numerous tasks

May be required to do

• MI production and building of BO reports.
• Assist with client onboarding.
• Willing to undertake further training to fulfil the requirements of the role.
• Data cleansing activities
• Travel to offices for meetings

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. )