Jobs

    Service Delivery Coordinator - Basingstoke, United Kingdom - Mulberry Recruitment

    Mulberry Recruitment
    Mulberry Recruitment Basingstoke, United Kingdom

    1 day ago

    Default job background
    Permanent, Full time
    Description
    Service Delivery Co-ordinator


    Location:
    Basingstoke


    Salary:
    £26,000 - £28,000

    My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service.


    Responsibilities:
    Ensure all new and post-sale orders are dealt with efficiently and in a time manor

    To ensure we are regularly communicating with clients while exceeding their expectations.

    Raising Purchase Orders and ordering materials to be sent to customers

    Liaising with networks on provisioning orders

    Raising or adding all aspects of the project billing to CRM

    Ensure constant improvement of customer experience and Service Delivery knowledge.

    Manage process for communicating service affecting issues to the organisation and our clients.

    Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.

    Develop, implement, and maintain procedures of best practices and standards.

    Understand analysis reports and analysis of the team


    Skills:
    Positive can-do attitude

    Strong customer service skills

    Strong communication skills

    Comprehensive industry knowledge

    Great attention to detail

    IT Literate

    Decision making skills

    Proven problem-solving attitude

    Ability to coach others.

    Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation


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